Multilingual Real-Time Support Specialist (Hybrid)

TransferGo; Kraków; Hybrid; PLN 73,000 - 89,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits

Annual Development Budget €1,000

Hybrid Working Environment

Pet-Friendly Office

Inclusive Culture

Empowerment and Ownership

Job summary

TransferGo in Kraków is seeking a Customer Support Specialist to handle real-time chats and email inquiries across languages, assisting users with money transfers, account checks, and verification processes. You will maintain high quality standards and collaborate with senior agents and team leads to resolve complex edge cases.

You’ll report to the Customer Care Team Lead-Dariia, work in rotating shifts, and enjoy a hybrid working environment with most days in the office.

Qualifications

• 1-2 years of experience in a customer support or service role.
• You genuinely like helping people and can stay calm and kind, even when a customer is stressed.
• Great written communication: you can explain complex processes in simple and clear sentences.
• Fast learner who doesn't wait to be told what to do when an issue needs solving.
• Quick to pick up new tools and comfortable using AI/translation tools.
• Basic digital literacy and ability to learn internal support systems quickly.
• You are comfortable working in rotating shifts (08:00–17:00 / 12:00–21:00) and staying adaptable when volume spikes.

Responsibilities

• Handle incoming real-time chats and email inquiries across all supported languages using internal translation tools.
• Assist users with money transfer statuses, account issues, and verification processes.
• Manage customer interactions with empathy, keeping calm under pressure.
• Maintain high internal quality standards and adhere to compliance rules.
• Work closely with CS Senior agents and Team Leads to resolve complex edge cases

Skills

Customer support

Multilingual support

Written communication

Empathy under pressure

Fast learner

Tech-savvy

Shift work adaptability

Tools

Translation tools

Job description

TransferGo in Kraków is seeking a Customer Support Specialist to handle real-time chats and email inquiries across languages, assisting users with money transfers, account checks, and verification processes. You will maintain high quality standards and collaborate with senior agents and team leads to resolve complex edge cases.

You’ll report to the Customer Care Team Lead-Dariia, work in rotating shifts, and enjoy a hybrid working environment with most days in the office.