Multilingual Tech Support Consultant — Remote

SupportYourApp; Poland; On-site; PLN 75,000 - 116,000; Full time

Benefits offered by this job

Fixed schedule: Mon–Fri 9 AM–6 PM GMT+

Fully remote cooperation

USD compensation

Referral rewards

Health policy and development focus

Job summary

SupportYourApp in Poland is seeking a Technical Support Consultant to deliver professional technical assistance via phone, email, and chat. You will troubleshoot issues, document interactions in D365, and collaborate with teams while maintaining up-to-date product knowledge.

The role requires excellent English and French (C1), 1+ year in customer support, CRM familiarity, and strong problem-solving skills. Fully remote with a fixed schedule and USD compensation is offered.

Qualifications

• Excellent English and French communication skills (C1 for both spoken and written).
• At least 1 year of experience in customer support (technical support preferred).
• Familiarity with CRM systems and basic technical support concepts (APIs, OS, SaaS tools).
• Strong problem-solving and troubleshooting skills with attention to detail.
• Ability to multitask and prioritize effectively.
• Excellent interpersonal and team-player skills.
• Ability to translate technical information for non-technical customers.
• Reliable home workstation with stable internet (≥8GB RAM, 50 Mbps download, 40 Mbps upload).

Responsibilities

• Provide technical support via phone, email, and chat in a professional manner.
• Troubleshoot technical issues and give step-by-step guidance.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team.
• Document customer interactions in D365.
• Improve customer support processes and procedures.
• Keep product knowledge up-to-date with company updates.

Skills

English-French communication

Customer support experience

CRM familiarity

Problem solving

Multitasking

Interpersonal skills

Explain technical concepts to non-tech

Attention to detail

Tools

CRM systems

APIs

Operating Systems

SaaS tools

Job description

SupportYourApp in Poland is seeking a Technical Support Consultant to deliver professional technical assistance via phone, email, and chat. You will troubleshoot issues, document interactions in D365, and collaborate with teams while maintaining up-to-date product knowledge.

The role requires excellent English and French (C1), 1+ year in customer support, CRM familiarity, and strong problem-solving skills. Fully remote with a fixed schedule and USD compensation is offered.