Remote Technical Support Consultant - Multilingual

SupportYourApp; Katowice; On-site; PLN 75,000 - 125,000; Full time

Benefits offered by this job

Fixed schedule: Mon-Fri

Fully remote cooperation

International environment

USD compensation

Referral rewards

Work-life balance

People-first leadership

Self-development opportunities

No time-tracking

Job summary

SupportYourApp is seeking a Technical Support Consultant to join our global, multilingual team and deliver outstanding service from a home office. You will handle technical inquiries via phone, email, and chat, troubleshoot issues, and guide customers through solutions with professionalism.

The role requires strong English and French (C1), at least one year in tech customer support, plus experience with CRM systems, APIs, OS, and SaaS tools.

Qualifications

• Minimum 1 year of experience in a technical customer support role in a fast-paced environment.
• Excellent English and French communication skills (C1+ both spoken and written).
• Familiarity with CRM systems and basic technical support (APIs, OS, SaaS tools).
• Ability to troubleshoot, multitask and maintain attention to detail.
• Strong interpersonal and teamwork skills.

Responsibilities

• Provide technical support via phone, email, and chat in a professional and efficient manner.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions and inquiries in D365.
• Continuously improve customer support processes and procedures.
• Maintain a high level of product knowledge and stay up to date with company updates and changes

Skills

Customer-focused communication

Problem-solving

Multitasking

Tools

CRM systems

APIs understanding

OS basics

SaaS tools

Job description

SupportYourApp is seeking a Technical Support Consultant to join our global, multilingual team and deliver outstanding service from a home office. You will handle technical inquiries via phone, email, and chat, troubleshoot issues, and guide customers through solutions with professionalism.

The role requires strong English and French (C1), at least one year in tech customer support, plus experience with CRM systems, APIs, OS, and SaaS tools.