Bilingual Help Desk Technician | Hybrid IT Support

Ria Money Transfer; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work mode

Language courses

Udemy e-learning platform

Medical care package for employee and/

Life insurance on preferential terms

Multisport card on preferential terms

Employee referral scheme

Job summary

Ria Money Transfer in Warsaw is seeking a Helpdesk Technician in the Technical Support team. You will provide Level 1 IT support in Italian and English via phone and email, and troubleshoot basic hardware, software, and connectivity issues for end users.

Fluency in Italian (spoken and written) and English or Spanish is required, with prior helpdesk or IT support experience. Basic knowledge of IT systems, browsers, and email clients, plus familiarity with Zendesk, is expected to thrive in a

Qualifications

• Fluency in Italian (spoken and written) and English or Spanish – required.
• Previous experience in Helpdesk, IT support, or customer service.
• Basic knowledge of IT systems, including browsers, email clients, and web-based tools.
• Experience with ticketing systems (e.g., Zendesk) is a plus.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Provide Level 1 IT support in Italian and English via phone and email
• Troubleshoot basic hardware, software, and connectivity issues
• Handle user inquiries related to web tools and platforms
• Deliver professional, empathetic, and effective customer service

Skills

Italian language

English language

Spanish language

Tools

Zendesk

Job description

Ria Money Transfer in Warsaw is seeking a Helpdesk Technician in the Technical Support team. You will provide Level 1 IT support in Italian and English via phone and email, and troubleshoot basic hardware, software, and connectivity issues for end users.

Fluency in Italian (spoken and written) and English or Spanish is required, with prior helpdesk or IT support experience. Basic knowledge of IT systems, browsers, and email clients, plus familiarity with Zendesk, is expected to thrive in a