Multilingual Tech Support Specialist (EN/FR)

PPG; Wrocław; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Remote Fridays

Job summary

PPG Global Business Services in Wroclaw is seeking a Technical Support Specialist to deliver high-quality customer support across multiple digital channels, handling Level 1–2 cases and acting as a subject-matter expert within the Customer Service team.

You will work in a hybrid model with 3 office days per week and optional remote Fridays, collaborating with colleagues across Customer Service, Digital, and Operations while using CRM and ticketing systems.

Qualifications

• Fluent in English and French for multilingual customer interactions.
• Proficient in MS Office and common computer applications.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Willingness to learn and collaborate with cross-functional teams.
• Prior customer service experience is a plus but not required.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and social channels.
• Provide accurate, friendly, timely support meeting SLA targets.
• Escalate complex issues to senior specialists or level 2 support.
• Collaborate with Customer Service, Digital, and Operations teams.
• Log and track requests using CRM and ticketing systems.
• Maintain FAQs and knowledge bases for self-service.

Skills

English

French

MS Office

Communication skills

Team player

Job description

PPG Global Business Services in Wroclaw is seeking a Technical Support Specialist to deliver high-quality customer support across multiple digital channels, handling Level 1–2 cases and acting as a subject-matter expert within the Customer Service team.

You will work in a hybrid model with 3 office days per week and optional remote Fridays, collaborating with colleagues across Customer Service, Digital, and Operations while using CRM and ticketing systems.