Multilingual 1st Line IT Support Analyst - Hybrid

Tata Consultancy Services; Wrocław; Hybrid; PLN 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary with annual reviews

Foreign languages daily use

MyBenefit platform access

Multisport

Private medical care

Job summary

Tata Consultancy Services in Wrocław, Poland seeks an IT Helpdesk Agent to provide first-level support for IT requests and incidents. You will assist users by phone, email, chat, and web interfaces, troubleshooting software and hardware issues and ensuring SLA adherence.

The role requires 0.5+ year in customer care or IT service desk, fluency in Polish and German/Italian, English, and a willingness to work from the office 2 days per week in a hybrid model.

Qualifications

• 0.5+ year of experience within customer care/support or IT service desk.
• Fluent in Polish and German/Italian; good command of English.
• Willingness to work from the office 2 days per week.

Responsibilities

• Provide first level support to customers for IT requests and incidents including software and hardware issues.
• Assist users via phone, email, voicemail, chat, and web interfaces to reach Service Desk support.
• Identify and resolve software and hardware problems with step-by-step guidance.
• Communicate with team members and 2nd/3rd level teams to address incidents and SLAs.
• Handle and document requests within agreed timeframes in the ITSM tool and follow up escalations.
• Log all contacts in the helpdesk system in English while handling calls in another language.

Skills

Polish language

German language

English language

IT support

Customer care

Job description

Tata Consultancy Services in Wrocław, Poland seeks an IT Helpdesk Agent to provide first-level support for IT requests and incidents. You will assist users by phone, email, chat, and web interfaces, troubleshooting software and hardware issues and ensuring SLA adherence.

The role requires 0.5+ year in customer care or IT service desk, fluency in Polish and German/Italian, English, and a willingness to work from the office 2 days per week in a hybrid model.