Młodszy/a Specjalista/tka ds. Obsługi Klienta

Twisto; Warszawa; On-site; PLN 59,706 - 69,750; Full time

Benefits offered by this job

Elastyczne godziny pracy

Karta MultiSport

Prywatna opieka medyczna

30 dni płatnego urlopu

Karta lunchowa Edenred

Job summary

Twisto poszukuje Junior Customer Care Specialist, który dołączy do zespołu w Warszawie. Osoba na tym stanowisku będzie odpowiedzialna za kontakt z klientami przez telefon oraz e-mail, współpracę z innymi działami i pomoc w rozwiązywaniu problemów.

Oferujemy elastyczne godziny pracy, możliwość pracy hybrydowej i atrakcyjne benefity, takie jak karta MultiSport oraz prywatna opieka medyczna. Wynagrodzenie wynosi od 5350 do 6250 PLN brutto.

Qualifications

• Doświadczenie w obsłudze klienta.
• Dobra znajomość języka angielskiego (tylko w komunikacji wewnętrznej).
• Komunikatywność i otwartość.

Responsibilities

• Kontakt z klientami przez telefon (połączenia przychodzące), czat i e-maile.
• Aktywacja klientów.
• Współpraca z innymi działami firmy.
• Pomoc klientom w rozwiązywaniu zgłaszanych problemów.

Skills

Obsługa klienta

Komunikacja (telefon, e-mail)

Znajomość języka angielskiego

Znajomość języka polskiego (C1)

Education

Wykształcenie wyższe lub w trakcie studiów

Job description

Hej! We are Twisto and we like to innovate the world of finance and payments. We believe in a digital cashless future and the heart of our business is a mobile app, which helps hundreds of thousands of our customers with their daily payments and keeps their finances under control.

What is going on at Twisto right now?

We started in 2013 as the simplest deferred payment solution at online checkout. Today we are a daily payments app, delivering seamless omni-channel daily payments to customers across Europe. And you can help on our next journey of growth! We are looking for a new colleague to take a position of Junior Customer Care Specialist.

As Junior Customer Care Specialist you will be responsible for:

• Contact with clients via phone (incoming calls), replying to chat messages and e-mails;
• Activating customers;
• Cooperation with other company departments;
• Assisting customers in resolving reported problems.

What do we offer:

• Contract of employment (salary: 5 350 - 6 250 PLN gross);
• Work from Monday till Friday (plus one weekend per month) – we provide the equipment;
• A well-located office in the center of Warsaw (Żelazna 59a) or the possibility of hybrid work (work in the office once a week);
• Flexible working hours;
• Cash equivalent due to hybrid work;
• Lunch card Edenred;
• Promoting a healthy lifestyle – we offer co-financed MultiSport card and private medical care, team events, 30 days of paid vacation, 4 sick/admin days or 5 days of additional paid leave for parents after child birth, etc.

Qualifications:

• You can work in a hybrid model and during the first month from the office in Warsaw.
• You have experience in customer service.
• You have a good command of English (used only in internal communication).
• You have a university degree or are in the course of your studies.
• You are comfortable communicating by phone and e-mail.
• You are communicative and open-minded.
• Your Polish is at least on C1 and English is on A2/B1 level.