Junior Customer Support Specialist with Polish

XTB; Warszawa; Hybrid; PLN 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Meal co-financing at office

Language learning platform

Team events

Job summary

XTB is a global FinTech company offering online trading and a rich international environment. We seek a Polish-speaking customer support agent to deliver excellent service, maintain client relationships, and resolve inquiries primarily via chat.

The role includes monitoring markets, CRM updates, and collaboration with global teams. Night shifts are part of the rotation, with hybrid work after the probation period.

Qualifications

• Polish fluency and strong English proficiency are required.
• Good communication, interpersonal and negotiation skills are essential.
• Ability to manage multiple tasks and set priorities effectively.

Responsibilities

• Delivering high-quality customer service to Polish-speaking clients.
• Building and maintaining positive relationships with clients.
• Responding to customer inquiries and resolving issues (mainly via chat).
• Providing explanations and clarifications regarding customer complaints.
• Monitoring financial markets and staying up to date with market developments.
• Updating client information in the CRM system.
• Collaborating with external branches and internal departments.

Skills

Polish language

English (B2)

Communication skills

Multitasking

Tools

MS Office

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America.

At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

• Delivering high-quality customer service to Polish-speaking clients
• Building and maintaining positive relationships with clients
• Responding to customer inquiries and resolving issues in a timely and professional manner (mainly via chat)
• Providing explanations and clarifications regarding customer complaints
• Monitoring financial markets and staying up to date with market developments
• Updating and verifying client information in the CRM system
• Collaborating with external XTB branches and internal departments

Requirements:

• Fluency in Polish and at least B2-level proficiency in English
• Willingness to work in a rotational shift system, including night shifts
• Ability to manage multiple tasks independently and set priorities effectively
• Strong communication, interpersonal, and negotiation skills
• Good knowledge of MS Office tools

Nice to have:

• Previous experience in customer support
• Knowledge of financial markets and understanding of XTB’s core business

What we offer:

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model (after the 3-month probationary period)
• Regular team-building and integration events
• Equipment tailored to your needs
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more