IT Support Engineer L1 - Junior

SOFTSWISS; Polska; On-site; PLN 73,000 - 100,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling and conferences

Job summary

SOFTSWISS in Poznań is seeking an L1 Support Engineer to strengthen the IT Support team. You will handle office equipment provisioning, user accounts, and basic OS deployment, while documenting processes and escalating complex issues when needed.

You should be comfortable working with Windows environments, have basic security awareness, and communicate in English; Russian is a plus. This is an on-site role with benefits and growth opportunities in IT operations.

Qualifications

• Strong experience with Windows operating systems in a corporate setting.
• Basic understanding of antivirus and security concepts in Windows.
• Proficient in Russian (preferred) and English at least B1 level.
• Experience creating and managing user accounts and device provisioning.

Responsibilities

• Receive and transfer corporate equipment and peripherals for repair following procedures.
• Maintain and update equipment fleet and assist in procurement.
• Assist in configuration of new employees' equipment (Windows/macOS).
• Provide support for office access control and printing services.

Skills

Windows OS

Antivirus basics

Windows security concepts

1 year Windows corporate experience

Russian language

English B1+

Active Directory

Group Policy

Jira/Confluence

VMware/Hyper-V familiarity

Tools

Active Directory

Jira/Confluence

Group Policy

VMware/Hyper-V

Job description

Overview

We are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Key responsibilities

• Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures


• Maintain and update the corporate equipment fleet, including assisting in procurement processes


• Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)


• Keep accurate records of issued equipment in 1C


• Prepare and configure equipment for corporate use


• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates


• Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)


• Troubleshoot application and system software issues on user devices


• Conduct primary diagnostics of hardware and software problems


• Install licensed and free software on corporate equipment


• Provide support with printers and printing services


• Maintain up-to-date technical documentation in line with IT processes and services.


• Escalate hardware/software issues to service providers when required


• Coordinate with contractors (service centers, cartridge refilling services, etc.)


• Assist in sourcing equipment that complies with corporate standards in local and global markets


• Participate in the testing of new IT services (functional validation, data input)


• Restore operating systems on employee devices after crashes or failures


• Configure access to banks, electronic document signing systems, and state or specialized portals


• Advise on the selection and assembly of custom PC configurations based on business needs.

Required Skills & Experience

• Strong knowledge of MS Windows operating systems


• Understanding of the basic principles of antivirus protection


• Understanding of the fundamental security concepts of MS Windows operating systems


• Minimum 1 year of experience working with Windows systems in a corporate environment


• Russian; English proficiency level B1 or higher.

Nice to have

• Experience with MS Active Directory


• Experience with Group Policy management


• Knowledge of Apple (macOS) and/or Linux systems


• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)


• Experience working with Jira/Confluence


• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)


• Scripting experience with PowerShell


• Basic administration of Windows Server


• Practical experience in structured cabling (SC) installation


• Skills in IT asset accounting and inventory management.

Our Benefits

• Private health insurance


• Sports benefits


• Comprehensive Mental Health Program


• Free English lessons (online)


• Local language courses


• Paid time off


• Maternity leave support


• Referral program rewards


• Upskilling, internal workshops, and participation in professional conferences and corporate events