IT Support Consultant

NATEK; Warszawa; On-site; PLN 78,000 - 112,000; Full time

Benefits offered by this job

Multisport

Language courses

Education – courses & IT events

Job summary

NATEK is seeking a knowledgeable IT Support Consultant to join our Warsaw office. You will diagnose and resolve technical issues, provide expert advice to enhance IT performance, and act as the main contact for end-user IT questions.

The role emphasizes swift problem-solving and proactive service across a multinational environment. You will install and support hardware/software, manage accounts, and document solutions to ensure knowledge sharing.

Qualifications

• At least 2 years of IT experience.
• Experience with Windows and Mac OS, Linux a plus.
• Experience with Intune and help desk ticketing systems.

Responsibilities

• Install, configure and support hardware and software assets, printers and phones.
• Provide technical support company-wide (in person or via phone/online).
• Repair and replace equipment as needed.
• Respond promptly to service issues and requests.
• Set up user accounts.
• Document procedures and configurations for knowledge sharing.

Skills

Problem-solving

Interpersonal skills

Willingness to learn

Confidentiality

Communication

Tools

Intune

Help desk systems

Remote support tools

Job description

We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a key point of contact for IT‑related questions at the end‑user level and responding to their needs promptly.

Your Responsibilities

• Install, configure and support hardware and software assets, printers, and phones
• Provide technical support across the company (in person or over the phone/online channel)
• Repair and replace equipment if necessary.
• Respond promptly to service issues and requests
• Set up accounts for new users
• Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing

Our Requirements

• At least 2 years of experience in IT
• Good knowledge of Windows and Mac OS operating systems, up to date with the latest technologies and trends. Experience with Linux is a plus.
• Experience with Intune
• Experience with help desk ticketing systems and remote support tools
• Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
• Excellent interpersonal skills
• Willingness to learn
• Ability to maintain confidentiality of company information
• Opportunity for career development and success in the IT industry
• Working in the modern office in the heart of Warsaw (Q22)
• Multinational environment
• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program – enjoy cooperation with your colleagues and get a bonus!
• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth- year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
• Multisport
• Technical and Personal training
• Language courses

Additionally only for employment contract: