Senior End-User Support Engineer

EPAM Systems; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work style

Remote work within Poland

Opportunity to work abroad up to 60 **

Relocation opportunities

English classes

Employee stock purchase plan with 15%

Health insurance

Job summary

EPAM Systems in Warsaw is seeking a Senior End-User Support Engineer to provide both face-to-face and remote help to users at the office. The role involves configuring hardware, printers, and scanning tools, plus leading software installations and resolving technical hurdles.

You will manage incident tickets end-to-end, perform server-room maintenance, and coordinate with network engineers to ensure SLA-compliant service. Strong communication and problem-solving are essential.

Qualifications

• Minimum 4 years of hands-on experience in a similar IT support role.
• Solid understanding of network fundamentals and troubleshooting methods for addressing connectivity issues.
• Experience with Windows endpoint administration and device management.

Responsibilities

• Provide end users with face-to-face and remote assistance at the Warsaw location.
• Configure and set up computer hardware, systems, printers, and scanning tools.
• Lead software installation work and resolve technical hurdles along the way.
• Manage incident tickets from submission through to resolution with SLA adherence.
• Execute regular maintenance in the server room to keep equipment functioning smoothly.
• Coordinate with service providers and network engineers to fix technical problems.
• Oversee cabling and hardware inventory records.

Skills

Network fundamentals

Windows endpoint administration

Intune administration

IT service operations

Ticket management & SLA

Communication skills

Problem-solving

English (intermediate)

Tools

Microsoft Intune

Remote access tools

Job description

We're searching for a Senior End-User Support Engineer who's ready to bring meaningful value to our EPAM Warsaw Team. We're after someone who pairs inventive problem-solving instincts with excellent communication and strong interpersonal management skills. Do note that this role requires showing up in person at the Warsaw office for all five working days of the week.ResponsibilitiesProvide end users with a combination of face-to-face and remote assistance at the locationTake care of configuring and setting up computer hardware, systems, printers, and scanning toolsTeam up with service providers and network engineers to identify and fix technical problemsCarry out continuous maintenance of meeting room equipment to keep everything operationalConfirm that ticket management stays compliant with SLA benchmarks and response time goalsLead the charge on software installation work and resolve any technical hurdles along the wayManage incident tickets from the point of submission through to complete resolutionExecute regular maintenance activities in the server room to keep equipment functioning smoothlyOversee the arrangement and maintenance of cabling connected to IT hardwareComply with established IT Work Instructions as part of daily job functionsMaintain up-to-date and accurate records within the hardware inventory systemRequirementsNo less than 4 years of relevant hands-on experience in a similar functionSolid understanding of Network Fundamentals and troubleshooting methods for addressing connectivity issuesApplied expertise in Windows Endpoint Administration, encompassing workstation care and managementFunctional knowledge of IT Service Operations Fundamentals contributing to consistent, reliable serviceReal-world experience with Microsoft Intune Support Essentials for overseeing endpoints and devicesClear communication skills joined with a forward-thinking, problem-solving attitudeGenuine drive to learn about new technologies and pivot quickly when new challenges appearCapability to maintain consistent output despite pressure or fast-moving circumstancesIntermediate command of the English languageOpenness to carrying out instructions and direction from the immediate managerNice to haveDirect experience working with macOS and Linux platformsPrior use of Remote Access Tools for assisting with systems from a remote locationWe offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively