Medallia Platform Expert: Elevate CX with New Features

Billennium; Wrocław; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Udemy for Business

Private medical care

Multisport card

Veterinary package

Language lessons

Shopping vouchers

Career growth

Global collaboration

Innovative environment

Team-building events

Welcome pack

Job summary

Billennium is seeking an experienced Medallia Platform Expert to join our Customer Experience team in the CRM area. You will manage and enhance a Medallia-based feedback and survey platform, implement new features, and customize configurations to meet business needs.

You will collaborate with stakeholders to translate requirements into technical solutions, improve data quality and insights, and stay current with Medallia capabilities to drive better CX outcomes.

Qualifications

• 3/4+ years of professional experience with the Medallia platform.
• Medallia Product Certification or higher.
• Hands-on development experience within the Medallia platform.
• Strong knowledge of Medallia functionality, configuration, and platform capabilities.
• Experience developing and implementing new features and enhancements in Medallia.
• Good understanding of Customer Experience (CX), customer feedback, and survey management.
• Ability to translate business requirements into effective Medallia solutions.
• Strong analytical and problem-solving skills.
• Good communication skills and the ability to collaborate with business and technical stakeholders.

Responsibilities

• Manage and continuously improve the Medallia-based customer feedback and survey platform.
• Develop and implement new Medallia features, functionalities, and enhancements.
• Configure and customize the Medallia platform according to business and customer experience requirements.
• Analyze existing solutions and identify opportunities for performance, usability, and functionality improvements.
• Support the evolution of the platform.
• Work closely with Customer Experience and CRM stakeholders to understand requirements and translate them into technical solutions.
• Contribute to improving the quality, availability, and usability of customer feedback data.
• Help the business generate actionable customer insights from feedback and survey data.
• Troubleshoot issues and provide technical support for the Medallia platform.
• Participate in testing, deployment, and continuous improvement activities.
• Stay up to date with Medallia capabilities and recommend new solutions that can enhance the overall Customer Experience.

Skills

Medallia

Platform development

CX knowledge

Analytical skills

Stakeholder comms

Education

Medallia Certification

Tools

SQL

Job description

Billennium is seeking an experienced Medallia Platform Expert to join our Customer Experience team in the CRM area. You will manage and enhance a Medallia-based feedback and survey platform, implement new features, and customize configurations to meet business needs.

You will collaborate with stakeholders to translate requirements into technical solutions, improve data quality and insights, and stay current with Medallia capabilities to drive better CX outcomes.