Medallia Platform Expert

Billennium; Poland; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth

Global collaboration

Innovative environment

Engaging community

Team-building events

A pleasant surprise

Job summary

Billennium is seeking an experienced Medallia Platform Expert to join our Customer Experience team in Poland. You will manage and enhance a Medallia-based feedback and survey system, delivering actionable insights to drive customer-centric outcomes.

In this hands-on role, you will implement new Medallia features, tailor configurations to business needs, collaborate with CX and CRM stakeholders, and ensure data quality and platform reliability across the organization.

Qualifications

• 3/4+ years of professional Medallia experience.
• Medallia certification or higher is required.
• Proven hands-on development within the Medallia platform.
• Strong knowledge of Medallia functionality and configuration.
• Ability to translate business requirements into Medallia solutions.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration with stakeholders.

Responsibilities

• Manage and continuously improve the Medallia-based customer feedback platform.
• Develop and implement new Medallia features and enhancements.
• Configure Medallia to meet business requirements.
• Analyze solutions and identify performance and usability improvements.
• Support platform evolution and troubleshooting.
• Collaborate with CX and CRM stakeholders to translate requirements into technical solutions.
• Ensure data quality, availability, and actionable insights from feedback.

Skills

Medallia experience

Customer experience

Requirements translation

Analytical thinking

Stakeholder collaboration

Education

Medallia Product Certification

Tools

Medallia platform

Job description

We are a global technology company providing IT services and digital solutions to clients around the world. Headquartered in Poland, with offices in Canada, Malaysia, Germany, Switzerland and India, we bring together over 1,700 professionals who share one mission -to harness technology and innovation to make the world run better. At the heart of Billennium is our vibrant and people-centric culture, where everyone’s potential matters. We embrace diversity, inclusion, and flexibility, empowering our employees to grow and thrive. Our values - captured by the acronym TIGER - define who we are and how we work: Trust, Innovation, Growth, Energy, Responsibility – guide us in everything we do.

We are looking for an experienced Medallia Platform Expert to join our Customer Experience team within the Customer Relationship Management area.

In this role, you will be responsible for managing, developing, and continuously improving a customer feedback and survey platform based on Medallia.

You will play a key role in enhancing the platform’s capabilities, developing new features, and enabling the business to gain deeper and more actionable customer insights.

This is a hands‑on role for a Medallia professional with strong development experience and a solid understanding of the platform.

What You Will Do:

Manage and continuously improve the Medallia-based customer feedback and survey platform.

Develop and implement new Medallia features, functionalities, and enhancements.

Configure and customize the Medallia platform according to business and customer experience requirements.

Analyze existing solutions and identify opportunities for performance, usability, and functionality improvements.

Support the evolution of the platform.

Work closely with Customer Experience and CRM stakeholders to understand requirements and translate them into technical solutions.

Contribute to improving the quality, availability, and usability of customer feedback data.

Help the business generate actionable customer insights from feedback and survey data.

Troubleshoot issues and provide technical support for the Medallia platform.

Participate in testing, deployment, and continuous improvement activities.

Stay up to date with Medallia capabilities and recommend new solutions that can enhance the overall Customer Experience.

Requirements:

3/4+ years of professional experience with the Medallia platform.

Medallia Product Certification or higher.

Proven hands‑on development experience within the Medallia platform.

Strong knowledge of Medallia functionality, configuration, and platform capabilities.

Experience developing and implementing new features and enhancements in Medallia.

Ability to troubleshoot, optimize, and improve existing Medallia solutions.

Good understanding of Customer Experience (CX), customer feedback, and survey management.

Ability to translate business requirements into effective Medallia solutions.

Strong analytical and problem‑solving skills.

Good communication skills and the ability to collaborate with business and technical stakeholders.

Perks and benefits (our offer):

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.
• Global collaboration - work with a diverse, international team.
• Innovative environment - be part of a forward-thinking and growth-oriented workplace.
• Engaging community – Work with passionate professionals and participate in team‑building events, hackathons, and CSR initiatives to make an impact beyond work.
• Team-building events including our company tradition (annual company event in Mazury).
• A pleasant surprise to start your journey with us in the form of a welcome pack.