Medallia Platform Expert

Experis ManpowerGroup Sp. z o.o.; Poland; On-site; PLN 180,000 - 280,000; Full time

Job summary

Experis ManpowerGroup Sp. z o.o. invites an experienced Senior Medallia Platform Developer to strengthen the Customer Experience team within the CRM area. You will own design, configuration, and delivery of Medallia-based solutions that capture customer feedback and drive insights.

You will collaborate with CX, CRM, and IT stakeholders, implement new features, monitor performance, and ensure compliance with security and governance standards. English communication is essential.

Qualifications

• 5–10+ years of professional IT/software/platform development experience.
• Mandatory Medallia Product Certification or higher.
• Proven experience configuring Medallia solutions.
• Strong understanding of Medallia survey, feedback, and CX capabilities.
• Experience translating business requirements into technical Medallia solutions.
• Experience troubleshooting and optimizing Medallia-based solutions.
• Ability to work independently as a technical expert and in cross-functional teams.
• Strong analytical and problem-solving skills.
• Familiarity with APIs, integrations, or data flows is a plus.
• Experience in CX/CRM/survey management is desirable.

Responsibilities

• Manage, maintain, and continuously improve the Medallia platform supporting feedback and surveys.
• Develop, configure, and implement new features and enhancements within Medallia.
• Translate business requirements into scalable Medallia solutions.
• Support design and implementation of customer surveys and feedback programs.
• Monitor platform performance and identify optimization opportunities.
• Troubleshoot and resolve Medallia-related issues.
• Collaborate with CX, CRM, IT, and other stakeholders.
• Act as Medallia SME and provide technical guidance to internal teams.
• Support Medallia integrations with other systems and apps as required.
• Contribute to new capabilities for better customer insights and experience.
• Ensure platform solutions follow security/governance standards.
• Participate in testing, deployment, and continuous improvement of Medallia solutions.
• Document platform configurations, solutions, processes, and decisions.
• Stay updated with Medallia features and best practices.

Skills

Medallia platform expertise

Software development background

English communication

Tools

Medallia API

Data integration tools

Job description

We are looking for an experienced Senior Medallia Platform Developer to join our Customer Experience team within the Customer Relationship Management area.

Responsibilities

• Manage, maintain, and continuously improve the Medallia platform supporting customer feedback and survey processes.
• Develop, configure, and implement new features, functionalities, and enhancements within the Medallia platform.
• Translate business and Customer Experience requirements into scalable and effective Medallia solutions.
• Support the design and implementation of customer surveys, feedback programs, and related processes.
• Monitor platform performance and identify opportunities for optimization and improvement.
• Troubleshoot and resolve technical issues related to the Medallia platform.
• Collaborate closely with Customer Experience, CRM, IT, and other business stakeholders.
• Act as a Medallia Subject Matter Expert (SME) and provide technical guidance to internal teams.
• Support the integration of Medallia with other systems and applications where required.
• Contribute to the development of new capabilities aimed at improving customer insights and overall customer experience.
• Ensure platform solutions follow agreed technical, security, and governance standards.
• Participate in testing, deployment, and continuous improvement of Medallia solutions.
• Document platform configurations, solutions, processes, and technical decisions.
• Stay up to date with new Medallia features, capabilities, and best practices.

Requirements

• 5–10+ years of professional experience in IT, software development, platform development, or a related technical field.
• Strong hands-on experience working with the Medallia platform.
• Medallia Product Certification or higher – mandatory.
• Proven experience in developing and configuring solutions within Medallia.
• Strong understanding of Medallia survey, feedback, and Customer Experience capabilities.
• Experience translating business requirements into technical solutions.
• Experience troubleshooting and optimizing Medallia-based solutions.
• Ability to work independently as a technical expert as well as collaboratively within a cross-functional team.
• Strong analytical and problem-solving skills.
• Good understanding of software development and technical delivery processes.
• Experience working with APIs, integrations, or data flows will be an advantage.
• Experience in Customer Experience (CX), CRM, customer feedback, or survey management is highly desirable.
• Strong communication skills and the ability to communicate effectively with both technical and non-technical stakeholders.
• Good command of English, both written and spoken.