Medallia Platform Expert

Experis Manpower Group; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Experis Manpower Group in Warsaw, Poland, seeks an experienced Medallia specialist to manage and enhance the Medallia platform for customer feedback and surveys. Translate CX needs into scalable Medallia solutions and implement new features and configurations to support business goals.

You will collaborate with CX, CRM, IT, and other stakeholders, ensuring compliance with security and governance standards, while staying current with Medallia capabilities and best practices.

Qualifications

• 5+ years of professional IT/ software development experience.
• Strong hands-on experience with the Medallia platform.
• Medallia Product Certification or higher – mandatory.
• Experience translating business requirements into Medallia solutions.
• Experience with configuring surveys and feedback workflows.
• Experience troubleshooting Medallia-based solutions.
• Ability to work independently and with cross-functional teams.
• Strong communication with technical and non-technical stakeholders.

Responsibilities

• Manage, maintain, and continually improve the Medallia platform.
• Develop, configure, and implement new features and enhancements.
• Translate CX requirements into scalable Medallia solutions.
• Collaborate with CX, CRM, IT, and other stakeholders.
• Ensure platform solutions meet security and governance standards.
• Document configurations, processes, and technical decisions.
• Stay updated on Medallia features and best practices.

Skills

Analytical thinking

Problem solving

English communication

Independent work

Cross-functional collaboration

Tools

Medallia platform

APIs and integrations

Job description

Responsibilities

• Manage, maintain, and continuously improve the Medallia platform supporting customer feedback and survey processes.
• Develop, configure, and implement new features, functionalities, and enhancements within the Medallia platform.
• Translate business and Customer Experience requirements into scalable and effective Medallia solutions.
• Support the design and implementation of customer surveys, feedback programs, and related processes.
• Monitor platform performance and identify opportunities for optimization and improvement.
• Troubleshoot and resolve technical issues related to the Medallia platform.
• Collaborate closely with Customer Experience, CRM, IT, and other business stakeholders.
• Act as a Medallia Subject Matter Expert (SME) and provide technical guidance to internal teams.
• Support the integration of Medallia with other systems and applications where required.
• Contribute to the development of new capabilities aimed at improving customer insights and overall customer experience.
• Ensure platform solutions follow agreed technical, security, and governance standards.
• Participate in testing, deployment, and continuous improvement of Medallia solutions.
• Document platform configurations, solutions, processes, and technical decisions.
• Stay up to date with new Medallia features, capabilities, and best practices.

Requirements

• 5–10+ years of professional experience in IT, software development, platform development, or a related technical field.
• Strong hands‑on experience working with the Medallia platform.
• Medallia Product Certification or higher – mandatory.
• Proven experience in developing and configuring solutions within Medallia.
• Strong understanding of Medallia survey, feedback, and Customer Experience capabilities.
• Experience translating business requirements into technical solutions.
• Experience troubleshooting and optimizing Medallia-based solutions.
• Ability to work independently as a technical expert as well as collaboratively within a cross‑functional team.
• Strong analytical and problem‑solving skills.
• Good understanding of software development and technical delivery processes.
• Experience working with APIs, integrations, or data flows will be an advantage.
• Experience in Customer Experience (CX), CRM, customer feedback, or survey management is highly desirable.
• Strong communication skills and the ability to communicate effectively with both technical and non-technical stakeholders.
• Good command of English, both written and spoken.