Medallia CX Platform Specialist

Billennium; Poland; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth

Global collaboration

Innovative environment

Engaging community

Team-building events

A pleasant surprise

Job summary

Billennium is seeking an experienced Medallia Platform Expert to join our Customer Experience team in Poland. You will manage and enhance a Medallia-based feedback and survey system, delivering actionable insights to drive customer-centric outcomes.

In this hands-on role, you will implement new Medallia features, tailor configurations to business needs, collaborate with CX and CRM stakeholders, and ensure data quality and platform reliability across the organization.

Qualifications

• 3/4+ years of professional Medallia experience.
• Medallia certification or higher is required.
• Proven hands-on development within the Medallia platform.
• Strong knowledge of Medallia functionality and configuration.
• Ability to translate business requirements into Medallia solutions.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration with stakeholders.

Responsibilities

• Manage and continuously improve the Medallia-based customer feedback platform.
• Develop and implement new Medallia features and enhancements.
• Configure Medallia to meet business requirements.
• Analyze solutions and identify performance and usability improvements.
• Support platform evolution and troubleshooting.
• Collaborate with CX and CRM stakeholders to translate requirements into technical solutions.
• Ensure data quality, availability, and actionable insights from feedback.

Skills

Medallia experience

Customer experience

Requirements translation

Analytical thinking

Stakeholder collaboration

Education

Medallia Product Certification

Tools

Medallia platform

Job description

Billennium is seeking an experienced Medallia Platform Expert to join our Customer Experience team in Poland. You will manage and enhance a Medallia-based feedback and survey system, delivering actionable insights to drive customer-centric outcomes.

In this hands-on role, you will implement new Medallia features, tailor configurations to business needs, collaborate with CX and CRM stakeholders, and ensure data quality and platform reliability across the organization.