Maritime Commercial Operations Coordinator

Lloyd's Register Group; Województwo pomorskie; Hybrid; PLN 39,000 - 56,000; Full time

Job summary

Lloyd's Register Group in Poland is seeking an organised administrator to support the Commercial operations, ensuring adherence to processes and a positive client journey.

The role covers contract support, bids, proposal development, quotes in ByD, client queries, and maintaining records. You will work in a cross-functional team in a client-facing environment, under a fixed-term contract of 6 months.

Qualifications

• Degree in a relevant field of study
• Exposure to account management and client care principles; previous industry exposure preferred
• Experience supporting account management activities in virtual/international contexts
• Understanding of market and marine environment to support commercial focus
• Ability to prioritise multiple tasks and meet deadlines
• Flexible and results-oriented approach to varying client and business demands
• Versatile and well-organised with a practical mindset
• High accuracy in work
• Ability to work in a team to meet objectives
• Proficient in MS Office
• Excellent written and spoken English

Responsibilities

• Support In-Service Contracts for maritime sales and manage through-life commercial activities
• Assist bid approval with information gathering and ATQ completion for simple submissions
• Support proposal development including pricing using templates and guidelines
• Create and update sales quotes and contract setup actions in ByD
• Address less complex client queries and escalate to SMEs while keeping Salesforce updated
• Escalate client feedback and support prompt resolution per SLAs
• Ensure adherence to ByD and commercial processes
• Maintain professionalism and pursue CPD
• Coordinate EOR requests where applicable
• Assist in preparing periodic client business reviews

Skills

Account management

Sales concepts

Client care

Virtual context

MS Office

English proficiency

Education

Degree in relevant field

Tools

ByD

Salesforce

CRM software

Job description

Lloyd's Register Group in Poland is seeking an organised administrator to support the Commercial operations, ensuring adherence to processes and a positive client journey.

The role covers contract support, bids, proposal development, quotes in ByD, client queries, and maintaining records. You will work in a cross-functional team in a client-facing environment, under a fixed-term contract of 6 months.