Commercial Execution Administrator

Lloyd's Register Group; Województwo pomorskie; Hybrid; PLN 39,000 - 56,000; Full time

Job summary

Lloyd's Register Group in Poland is seeking an organised administrator to support the Commercial operations, ensuring adherence to processes and a positive client journey.

The role covers contract support, bids, proposal development, quotes in ByD, client queries, and maintaining records. You will work in a cross-functional team in a client-facing environment, under a fixed-term contract of 6 months.

Qualifications

• Degree in a relevant field of study
• Exposure to account management and client care principles; previous industry exposure preferred
• Experience supporting account management activities in virtual/international contexts
• Understanding of market and marine environment to support commercial focus
• Ability to prioritise multiple tasks and meet deadlines
• Flexible and results-oriented approach to varying client and business demands
• Versatile and well-organised with a practical mindset
• High accuracy in work
• Ability to work in a team to meet objectives
• Proficient in MS Office
• Excellent written and spoken English

Responsibilities

• Support In-Service Contracts for maritime sales and manage through-life commercial activities
• Assist bid approval with information gathering and ATQ completion for simple submissions
• Support proposal development including pricing using templates and guidelines
• Create and update sales quotes and contract setup actions in ByD
• Address less complex client queries and escalate to SMEs while keeping Salesforce updated
• Escalate client feedback and support prompt resolution per SLAs
• Ensure adherence to ByD and commercial processes
• Maintain professionalism and pursue CPD
• Coordinate EOR requests where applicable
• Assist in preparing periodic client business reviews

Skills

Account management

Sales concepts

Client care

Virtual context

MS Office

English proficiency

Education

Degree in relevant field

Tools

ByD

Salesforce

CRM software

Job description

As part of this role, you will provide administrative support within Commercial business stream and ensure consistent application and adherence to all current and valid commercial processes within the scope of the role. You'llsupport the client-centricity of the commercial organization, focusing on a positive and consistent client journey.

What we offer you

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes.

A fixed-term contract of 6 months

The role

• In-Service Contracts: Support the maritime sales team with the creation and through-life commercial management of In-Service Contracts, including addressing related contract queries raised by external clients. To provide administrator support during the Pending Service Order process, including coordination of and reporting on the key process milestones with all relevant functions,
• Bid Approval: Support the maritime sales team with investigation, information gathering and ATQ completion (if applicable) related to simple bid submissions (as defined in the Bid Process).
• Proposal Development: Support the maritime sales team in the preparation of simple proposals, including pricing, using the current proposal templates and guidelines.
• Sales quote creation / ByD quote creation: create and update all sales quotes and necessary contract set up actions in ByD
• Client Engagement: Address less complicated client queries which are within the scope of Commercial Operations and upscale when required to the appropriate subject matter expert, keeping salesforce updated and the account manager informed.
• Feedback Handling: Escalate client feedback to the relevant account owner or CRM and when required, support the prompt resolution of complaints in accordance with the complaints process, BMS and all applicable SLAs.
• Process Adherence: Ensure adherence to all applicable processes (which shall include but not be limited to ByD and commercial processes).
• Professional Integrity: Act at all time with integrity, and conduct activities in line with internal procedures, legislation and accreditation schemes; and pursue Continuous Professional Development to maintain a high level of relevant knowledge and awareness.
• Exhibition of records: coordinate EOR requests (if applicable)
• Client business reviews: support maritime sales community with research, analysis and market information and creation of periodic client business reviews.

What you bring

• A degree or equivalent in a relevant field of study
• Exposure in the Account management field with understanding of sales and client care principles. Previous exposure in the same industry is highly preferred.
• Previous experience supporting Account management activities in a virtual/international context.
• Understanding of the market and marine environment to support commercial focus.
• Use own initiative able to prioritise and work on multiple tasks whilst adhering to tight deadlines.
• Flexible and results-oriented approach to meet varying and competing client and business demands.
• Versatility and well-organised approach with a practical mind
• High degree of accuracy.
• Ability to work as part of a team to contribute to meeting departmental/business objectives.
• Computer literacy in MS Office.
• Very good command (written and oral) in English language.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisionsIs motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

If you share our vision for safety and sustainability, we want to hear from you.