Luxury Front Desk Shift Supervisor

NOBU HOTEL WARSAW; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Discounted corporate products/services

Sports activity subsidies

Job summary

Nobu Hotel Warsaw is seeking an experienced Front Office Supervisor to lead daily operations and support the Front Office Manager in delivering exceptional guest experiences.

You will supervise and motivate the Front Office team, coordinate shift activities with Housekeeping and Reservations, and ensure alignment with Nobu's luxury service standards. English proficiency and strong leadership are essential for success.

Qualifications

• Experience in Front Office supervisory role in a luxury hotel.
• Excellent English communication skills (written and spoken).
• Strong leadership and ability to supervise, motivate and support a team.
• Excellent organisational and time-management skills.
• Strong problem-solving skills and a proactive approach.
• Ability to handle guest complaints professionally and confidently.
• Ability to work under pressure, prioritise tasks and make decisions independently.
• High attention to detail and a professional approach.
• Excellent communication and interpersonal skills.
• Commitment to maintaining high standards of guest service.
• Flexibility to work shifts, including weekends and public holidays.

Responsibilities

• Supervise and support Front Office team during daily operations.
• Ensure highest standards of guest service per Nobu Warsaw standards.
• Assist Front Office Manager in daily management and organisation of the department.
• Coordinate Front Office work during shifts to ensure smooth daily operations.
• Handle guest requests, complaints and challenging situations professionally.
• Monitor arrivals, departures, room availability and special requests.
• Ensure guest-related requests are handled accurately and on time.
• Collaborate with Housekeeping, Reservations and other departments for seamless guest experience.
• Support and motivate team members and maintain service standards.
• Take responsibility for Front Office operations during the shift in the absence of the Front Office Manager.
• Ensure compliance with hotel procedures, standards and safety requirements.
• Participate in morning and departmental meetings.

Skills

Leadership

Team supervision

Guest service orientation

Communication skills

Time management

Problem-solving

Work under pressure

Attention to detail

Interpersonal skills

Flexibility

Job description

Nobu Hotel Warsaw is seeking an experienced Front Office Supervisor to lead daily operations and support the Front Office Manager in delivering exceptional guest experiences.

You will supervise and motivate the Front Office team, coordinate shift activities with Housekeeping and Reservations, and ensure alignment with Nobu's luxury service standards. English proficiency and strong leadership are essential for success.