Luxury Front Office Manager – Guest Experience Leader

Accorhotel; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across Fairmont & R&A

Dining discounts

Wellness discounts

Medical care

Commuting allowance

Multisport card

Job summary

Raffles Europejski Warsaw is seeking a Front Office Manager to lead the Reception team, ensuring every arrival, stay and departure is handled with care, confidence and attention to detail.

You will drive daily operations, coach staff to meet luxury service standards, and coordinate with Housekeeping and Finance to optimize occupancy, guest satisfaction and revenue. Strong leadership and English fluency are essential.

Qualifications

• Proven leadership experience in Front Office operations, ideally in a luxury hotel.
• Strong knowledge of reception, guest relations, room inventory and guest service procedures.
• Experience leading, coaching and scheduling teams while maintaining high service standards.
• Fluency in English; additional languages are an advantage.
• Familiarity with property management systems and guest profiles.

Responsibilities

• Lead daily operations of Reception ensuring guests receive prompt, personal service and that concerns are resolved effectively.
• Recognize returning and VIP guests; maintain guest profiles and preferences.
• Coach the team to deliver Raffles service standards, hotel procedures and LQA standards; hold regular departmental meetings.
• Oversee room availability, room types, inventory accuracy and rate categories; use forecasts to plan staffing.
• Collaborate with Housekeeping to uphold Room Ready on Arrival and arrange rooms and special requests.
• Partner with Finance on credit procedures and departmental budgets; promote the hotel’s facilities.
• Prepare effective work and holiday schedules based on forecast occupancy and group movements.
• Maintain lobby and front desk presentation; check VIP rooms before arrival.
• Support the Director of Front Office, including approving upgrades and amenities in their absence.
• Ensure the team follows occupational health and safety procedures.

Skills

Front Office management

Guest relations

Team leadership

Empathy & service

Property management systems

Upselling & revenue awareness

Budget awareness

Communication

Organization

English fluency

Additional languages an advantage

Job description

Raffles Europejski Warsaw is seeking a Front Office Manager to lead the Reception team, ensuring every arrival, stay and departure is handled with care, confidence and attention to detail.

You will drive daily operations, coach staff to meet luxury service standards, and coordinate with Housekeeping and Finance to optimize occupancy, guest satisfaction and revenue. Strong leadership and English fluency are essential.