Guest Experience Lead — Front Office & Team Coach

Hilton; Warszawa; Sur place; PLN 60 000 - 90 000; Plein temps

Résumé du poste

Hilton in Warsaw is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service at every touchpoint. You will supervise daily operations, drive efficiency, and mentor colleagues to deliver memorable stays.

Join a globally revered hospitality brand that values integrity, leadership, teamwork, and ownership. You will manage guest interactions, support issue resolution, and contribute to a warm, seamless guest experience across the lobby and beyond.

Responsabilités

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Connaissances

Hospitality

Integrity

Leadership

Teamwork

Ownership

Description du poste

Hilton in Warsaw is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service at every touchpoint. You will supervise daily operations, drive efficiency, and mentor colleagues to deliver memorable stays.

Join a globally revered hospitality brand that values integrity, leadership, teamwork, and ownership. You will manage guest interactions, support issue resolution, and contribute to a warm, seamless guest experience across the lobby and beyond.