Front Office Leader: Elevate Guest Experiences in Zakopane

Radisson Hotel Group; Zakopane; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hotel discounts

Employee rates

Career development

Inclusive workplace

Job summary

Radisson Blu Hotel & Residences, Zakopane is seeking an experienced Front Office Manager to lead the Front Office team and elevate guest experiences. You will drive service standards from reservation to departure, mentoring staff to deliver seamless, hospitality-driven outcomes.

This hands-on leadership role requires strong knowledge of front office operations, budgeting and guest service, with fluency in Polish and English, and a passion for creating memorable moments.

Qualifications

• Experience in a Front Office leadership role in a hotel.
• Strong knowledge of Front Office operations, reservations management and guest service standards.
• Proven ability to lead, coach and inspire teams.
• Excellent interpersonal and communication skills.
• Strong organizational and problem‑solving abilities.
• Commercial awareness with budgeting and forecasting understanding.
• Ability to thrive in a fast‑paced environment and make decisions under pressure.
• Fluency in Polish and English.
• A genuine passion for hospitality and memorable guest experiences.

Responsibilities

• Lead, motivate and develop the Front Office team to deliver outstanding service and guest satisfaction.
• Ensure seamless operation of Front Office functions.
• Drive guest satisfaction scores and revenue optimization initiatives.
• Handle guest feedback and service recovery with professionalism.
• Oversee scheduling, productivity and labour costs.
• Monitor room inventory and upselling opportunities.
• Support recruitment, onboarding and training of Front Office staff.
• Collaborate with Housekeeping, Reservations, Sales and F&B for a seamless guest experience.
• Ensure compliance with Radisson Hotel Group standards and brand requirements.
• Model the Radisson Yes I Can! service culture.

Skills

Front Office leadership

Guest service standards

Coaching & mentoring

Interpersonal skills

Organizational skills

Budgeting & forecasting

Polish language

English language

Decision making under pressure

Hospitality passion

Job description

Radisson Blu Hotel & Residences, Zakopane is seeking an experienced Front Office Manager to lead the Front Office team and elevate guest experiences. You will drive service standards from reservation to departure, mentoring staff to deliver seamless, hospitality-driven outcomes.

This hands-on leadership role requires strong knowledge of front office operations, budgeting and guest service, with fluency in Polish and English, and a passion for creating memorable moments.