Front Office Leader: Guest Experience & Operations

Sheraton Hotels & Resorts; Warszawa; Vor Ort; PLN 120.000 - 160.000; Vollzeit

Zusammenfassung

Sheraton Hotels & Resorts in Warsaw, Poland, is seeking a Front Office Manager to assist the Front Office Manager and supervise staff across Bell/Door, Switchboard, and Guest Services/Front Desk. You will help ensure efficient check-in/check-out, guest satisfaction, and financial performance of the department.

The role emphasizes leadership, staff supervision, and delivering exceptional customer service in a hotel operations environment.

Qualifikationen

• High school diploma or GED; 2 years in guest services or front desk.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Aufgaben

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ausbildung

High school diploma or GED; 2 years experience in the guest services/front desk

2-year degree in Hotel and Restaurant Management / Hospitality / Business Administration; no work experience required

Jobbeschreibung

Sheraton Hotels & Resorts in Warsaw, Poland, is seeking a Front Office Manager to assist the Front Office Manager and supervise staff across Bell/Door, Switchboard, and Guest Services/Front Desk. You will help ensure efficient check-in/check-out, guest satisfaction, and financial performance of the department.

The role emphasizes leadership, staff supervision, and delivering exceptional customer service in a hotel operations environment.