Front Desk Concierge — Upsell & Guest Experience

Raffles; Warszawa; On-site; PLN 45,000 - 65,000; Full time

Job summary

Raffles Europejski Warsaw, a flagship property of Raffles Hotels & Resorts, welcomes guests with timeless luxury and attentive service in the heart of Warsaw. The reception team ensures seamless check-in, guest accounts handling, and informative guidance on facilities and local amenities.

We seek a motivated receptionist who communicates fluently in Polish and English, presents professionally, and collaborates with colleagues to maintain the brand’s renowned hospitality standards in a fast-paced

Qualifications

• Polish and English language proficiency required.
• Customer service experience preferred.
• PMS experience is an asset.
• Computer literacy (Windows) and professional presentation.

Responsibilities

• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist Guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Skills

Polish language

English language

Job description

Raffles Europejski Warsaw, a flagship property of Raffles Hotels & Resorts, welcomes guests with timeless luxury and attentive service in the heart of Warsaw. The reception team ensures seamless check-in, guest accounts handling, and informative guidance on facilities and local amenities.

We seek a motivated receptionist who communicates fluently in Polish and English, presents professionally, and collaborates with colleagues to maintain the brand’s renowned hospitality standards in a fast-paced