Lead, HR Shared Services – Poland & Hungary

DHL; Warszawa; On-site; Confidential; Full time

Job summary

DHL is seeking an experienced HR Shared Services leader to oversee HR administration and payroll, driving excellence across Poland and Hungary from our Warsaw office. You will lead a team of ~18, develop relationships with stakeholders, and deliver on targets.

The role emphasizes continuous improvement, automation, and capability development, ensuring compliant, high-quality service across the footprint. If you have a robust background in HR operations and team leadership, join DHL to strengthen

Qualifications

• University degree in HR, business, or related field.
• Very good command of English, both written and spoken.
• Several years of experience in HR Shared Services, HR Operations, or Payroll.
• Solid knowledge of HR processes, personnel administration, and payroll.
• Proven team management and employee development experience.
• Ability to build relationships with stakeholders at various levels.
• Experience presenting to senior management and budget management is a plus.

Responsibilities

• Lead HR Shared Services team in Poland and Hungary, based in Warsaw.
• Build and develop relationships with key business stakeholders.
• Deliver operational targets, budget objectives, and KPIs.
• Oversee HR administration and payroll processes.
• Ensure high-quality service delivery and compliance.
• Monitor team performance and drive continuous improvement.
• Identify and drive HR process optimization and automation opportunities.
• Develop team capabilities and foster collaboration and customer focus.

Skills

HR Shared Services

HR Operations

Payroll

Team Management

Stakeholder Management

Automation

English Proficiency

Education

Bachelor's degree in HR Management or related field

Job description

DHL is seeking an experienced HR Shared Services leader to oversee HR administration and payroll, driving excellence across Poland and Hungary from our Warsaw office. You will lead a team of ~18, develop relationships with stakeholders, and deliver on targets.

The role emphasizes continuous improvement, automation, and capability development, ensuring compliant, high-quality service across the footprint. If you have a robust background in HR operations and team leadership, join DHL to strengthen