L2 Technical Support Engineer (Polish & English)

NCR Voyix Corporation; Warszawa; On-site; PLN 55,000 - 90,000; Full time

Job summary

NCR Voyix Corporation in Warsaw, Poland is seeking a Level 2 Support Engineer who is fluent in Polish and English. The role focuses on advanced technical troubleshooting across software, hardware, and cloud services, with a rotation across product domains to build subject‑matter expertise.

You will provide escalated incident resolution, collaborate with engineering and product teams, and ensure clear communication with customers. Office-based, with a strong emphasis on service quality and CSAT.

Qualifications

• Native or advanced Polish communication (written and verbal).
• Advanced English communication (written and verbal).
• Strong technical experience with Windows operating systems.
• Minimum 2 years in a technical service desk role.
• Experience with Linux environments and exposure to payment systems, cloud services, retail hardware, or store systems applications is desirable.

Responsibilities

• Perform advanced technical support and troubleshooting on escalated incidents from Level 1, including software, hardware, networking, and cloud-based systems.
• Collaborate with Level 3, Engineering, DevOps, and Product teams to ensure efficient, high-quality outcomes.
• Provide clear, proactive communication to customers and internal partners throughout the investigation cycle.
• Document investigation notes, troubleshooting flows, and technical documentation.

Skills

Polish fluency

English fluency

Technical troubleshooting

Analytical skills

Customer service

Education

High School diploma

Job description

NCR Voyix Corporation in Warsaw, Poland is seeking a Level 2 Support Engineer who is fluent in Polish and English. The role focuses on advanced technical troubleshooting across software, hardware, and cloud services, with a rotation across product domains to build subject‑matter expertise.

You will provide escalated incident resolution, collaborate with engineering and product teams, and ensure clear communication with customers. Office-based, with a strong emphasis on service quality and CSAT.