Support Services Analyst - Level 2 (Weekend Coverage)

Motorola Solutions; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Motorola Solutions Polska is seeking an experienced Support Services Analyst (Level 2) to promptly address customer requests across phone, email, portal, and chat, ensuring SLA-compliant resolutions.

You will develop solutions with Noggin software, test configurations, and support the offshore team, including weekend coverage as needed.

The role requires a Bachelor’s degree, 2 years in support, strong English, and a collaborative mindset.

Qualifications

• Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience.
• Minimum of 2 years’ experience in support services and analysis.
• Experience in providing support to non-technical users of software.
• Experience in software requirements or problem analysis.
• Experience with modern service management practices and systems.

Responsibilities

• Provide accurate, timely, and professional customer support.
• Gather information about customer problems and needs and analyze to help determine the cause.
• Contribute to the knowledge about a customer to help with future support interactions.
• Promptly resolve issues and questions meeting SLA requirements.
• Act as the first point of escalation for the offshore team and assist with their questions.

Skills

Customer support experience

English fluency

Analytical thinking

Communication skills

Education

Bachelor’s degree in business / commerce / information technology / computer science

Tools

Ticketing system

Knowledge base

Job description

Motorola Solutions Polska is seeking an experienced Support Services Analyst (Level 2) to promptly address customer requests across phone, email, portal, and chat, ensuring SLA-compliant resolutions.

You will develop solutions with Noggin software, test configurations, and support the offshore team, including weekend coverage as needed.

The role requires a Bachelor’s degree, 2 years in support, strong English, and a collaborative mindset.