L2 Support Engineer - Polish & English (Warsaw)

NCR Voyix Corporation

Warszawa

On-site

PLN 120,000 - 180,000

Full time

14 days+

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Job summary

NCR Voyix Corporation is seeking a Level 2 Support Engineer who will provide advanced technical support for Polish and English speakers. Based in Warsaw, you will rotate across product pods and handle complex troubleshooting across hardware, software, and cloud services while maintaining strong customer outcomes.

You will work in a structured, high-volume support environment, documenting investigations and contributing to knowledge development.

Qualifications

High School diploma or equivalent required.
Native or advanced Polish communication (written and verbal).
Advanced English communication skills (written and verbal).
Strong technical experience with Windows operating systems.
Minimum 2 years of experience in a technical service desk role.
Demonstrated analytical and troubleshooting capability.
Ability to work in a structured, high-volume, process driven support environment.
Strong organisation, discipline, and attention to detail.

Responsibilities

Perform in-depth troubleshooting on escalated incidents from Level 1, including software, hardware, networking, and cloud-based systems.
Conduct structured diagnostics to identify probable root causes.
Validate reproducibility and determine when engineering engagement is required.
Utilise logs, telemetry, remote access tools, and artifacts to drive investigations.
Provide temporary workarounds where permanent fixes require engineering action.
Escalate incidents with full diagnosis and clear next actions to Level 3.
Produce detailed investigation notes and knowledge articles.