L2 Support Engineer – Retail Tech & Cloud Solutions

NCR VOYIX; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Job summary

NCR Voyix Warsaw is seeking an L2 Support Engineer to provide advanced technical support within Retail Applications. You will rotate across defined product pods, building specialist knowledge and delivering high-quality incident resolution for hardware, software, payments, and cloud services.

The role requires strong Windows expertise, Polish and English proficiency, and at least 2 years in a technical service desk. Office-based position in Warsaw with a collaborative, customer-focused culture.

Qualifications

• High School diploma or equivalent.
• Native or advanced Polish communication (written and verbal).
• Advanced English communication skills (written and verbal).
• Strong technical experience with Windows operating systems.
• Minimum 2 years of experience in a technical service desk role.
• Demonstrated analytical and troubleshooting capability.
• Ability to work in a structured, high-volume, process driven support environment.
• Desirable: experience with Linux environments.
• Prior Level 2 or advanced service desk experience is a plus.
• Exposure to payment systems, cloud services, retail hardware, or store systems applications.

Responsibilities

• Advanced Technical Support (Level 2) with in-depth troubleshooting of escalated incidents from Level 1.
• Conduct diagnostics to identify probable root causes and validate reproducibility.
• Isolate components and determine when engineering level engagement is required.
• Utilize logs, telemetry, remote access tools, and technical artefacts to drive investigations.
• Provide temporary workarounds where permanent fixes require engineering action.
• Retain accountability for escalated cases through resolution or handover to Level 3.
• Communicate clearly to customers and internal partners throughout the investigation.
• Collaborate with Level 3, Engineering, DevOps, and Product teams for outcomes.
• Support Level 1 by guiding steps and uplifting first contact resolution capability.
• Gauge CSAT and ensure professional customer-centric communication.
• Bridge temporary capacity gaps during peak periods and assist with triage as needed.

Skills

Polish (native/advanced)

English (advanced)

Windows operating systems

Troubleshooting

Analytical skills

Structured, process-driven work

Linux environments

Customer-focused communication

Education

High School diploma or equivalent

Tools

Remote access tools

Linux environments

Job description

NCR Voyix Warsaw is seeking an L2 Support Engineer to provide advanced technical support within Retail Applications. You will rotate across defined product pods, building specialist knowledge and delivering high-quality incident resolution for hardware, software, payments, and cloud services.

The role requires strong Windows expertise, Polish and English proficiency, and at least 2 years in a technical service desk. Office-based position in Warsaw with a collaborative, customer-focused culture.