Desktop Support Engineer: Rotational Shifts, Krakow
Cognizant
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Job summary
Cognizant is seeking a Systems Engineer for Desktop Support in Krakow. The role focuses on delivering high-quality desktop support within a 100% onsite environment, operating on a weekly rotational shift schedule (Morning and Afternoon/Evening).
No travel is required, and you will work with a hybrid-leaning IT team to resolve hardware and software issues, maintain documentation, and ensure user satisfaction.
Qualifications
- Bachelor's degree in IT or related field.
- Experience in desktop support and IT operations.
- Strong verbal and written communication skills.
- Ability to work in hybrid and onsite environments.
- Familiarity with remote support tools and techniques.
- Commitment to continuous learning and improvement.
Responsibilities
- Provide end-to-end desktop support to ensure smooth IT operations across hybrid setups.
- Diagnose and resolve hardware and software issues.
- Collaborate with IT teams to implement updates and system enhancements.
- Monitor system performance and propose improvements for user experience.
- Deploy and configure new software and hardware with attention to compatibility.
- Maintain detailed documentation of procedures and resolutions.
- Communicate effectively with users to address technical needs.
- Participate in rotational shifts to support users across time zones.
- Use remote support tools to troubleshoot and resolve issues.
- Contribute to IT strategy development aligned with organizational goals.
Skills
Education
Tools
Job description
Cognizant is seeking a Systems Engineer for Desktop Support in Krakow. The role focuses on delivering high-quality desktop support within a 100% onsite environment, operating on a weekly rotational shift schedule (Morning and Afternoon/Evening).
No travel is required, and you will work with a hybrid-leaning IT team to resolve hardware and software issues, maintain documentation, and ensure user satisfaction.
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