L2 Support Engineer - Polish & English (Warsaw)

NCR Corporation

Warszawa

On-site

PLN 90,000 - 120,000

Full time

6 days ago

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Job summary

NCR Voyix is seeking a Level 2 Support Engineer in Warsaw to handle advanced troubleshooting across hardware, software, and cloud services. You will work within a multitier team, performing complex diagnostics and contributing to knowledge base improvements.

The role requires strong Polish and English communication, Windows expertise, and a minimum of two years in a technical service environment. Office-based position in Warsaw with a focus on customer-focused outcomes.

Qualifications

Native or advanced Polish communication (written and verbal).
Advanced English communication (written and verbal).
Strong technical experience with Windows operating systems.
Minimum 2 years in a technical service desk role.
Demonstrated analytical and troubleshooting capability.

Responsibilities

Perform in-depth troubleshooting on escalated incidents from Level 1 across software, hardware, networking, and cloud systems.
Conduct structured diagnostics to identify probable root causes.
Validate reproducibility, isolate components, and determine when engineering engagement is required.
Utilise logs, telemetry, and remote access tools to drive investigations.
Provide temporary workarounds where permanent fixes require engineering action.