L2 IT Support Technician (Deskside & Remote)

bid.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

bid. is seeking an L2 IT Support Deskside Technician to join the IT team and provide hands-on technical support for hardware, software, and network issues. You will help keep PCs, laptops, and peripherals running smoothly and assist users directly.

Responsibilities include AD/GPO management, MS 365 administration, VPN access, and incident logging in ServiceNow, with collaboration across L3 and vendor teams to resolve complex problems.

Qualifications

• 3+ years in IT support or helpdesk (L1/L2).
• Strong Windows and macOS troubleshooting abilities.
• Experience with AD, GPO, and Microsoft 365.
• Networking fundamentals and VPN knowledge are essential.
• Familiarity with ITSM processes and ITIL framework.

Responsibilities

• Provide second-level deskside and remote support for hardware, software, and networks.
• Troubleshoot Windows endpoints, laptops, desktops, and peripherals.
• Install, configure, and maintain workstations and OS updates.
• Manage user accounts with Active Directory / Azure AD and Microsoft 365.
• Support onboarding/offboarding, device provisioning, and decommissioning.
• Configure network access (VPN, Wi-Fi) and basic routing/switching.
• Log incidents in ServiceNow and track requests.
• Collaborate with L3 teams and vendors on complex issues.

Skills

Windows 10/11

macOS

Active Directory

Group Policy

Microsoft 365

Networking basics

ITIL/ITSM

Troubleshooting

Tools

ServiceNow

Job description

bid. is seeking an L2 IT Support Deskside Technician to join the IT team and provide hands-on technical support for hardware, software, and network issues. You will help keep PCs, laptops, and peripherals running smoothly and assist users directly.

Responsibilities include AD/GPO management, MS 365 administration, VPN access, and incident logging in ServiceNow, with collaboration across L3 and vendor teams to resolve complex problems.