Information Technology Support Technician

bid.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

bid. is seeking an L2 IT Support Deskside Technician to join the IT team and provide hands-on technical support for hardware, software, and network issues. You will help keep PCs, laptops, and peripherals running smoothly and assist users directly.

Responsibilities include AD/GPO management, MS 365 administration, VPN access, and incident logging in ServiceNow, with collaboration across L3 and vendor teams to resolve complex problems.

Qualifications

• 3+ years in IT support or helpdesk (L1/L2).
• Strong Windows and macOS troubleshooting abilities.
• Experience with AD, GPO, and Microsoft 365.
• Networking fundamentals and VPN knowledge are essential.
• Familiarity with ITSM processes and ITIL framework.

Responsibilities

• Provide second-level deskside and remote support for hardware, software, and networks.
• Troubleshoot Windows endpoints, laptops, desktops, and peripherals.
• Install, configure, and maintain workstations and OS updates.
• Manage user accounts with Active Directory / Azure AD and Microsoft 365.
• Support onboarding/offboarding, device provisioning, and decommissioning.
• Configure network access (VPN, Wi-Fi) and basic routing/switching.
• Log incidents in ServiceNow and track requests.
• Collaborate with L3 teams and vendors on complex issues.

Skills

Windows 10/11

macOS

Active Directory

Group Policy

Microsoft 365

Networking basics

ITIL/ITSM

Troubleshooting

Tools

ServiceNow

Job description

We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do:

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Configure and troubleshoot network-level issues — VPN access, Wi‑Fi connectivity, basic switch/router setup, and general connectivity to the corporate network
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

What we're looking for:

• 3+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 and/or macOS environments
• Hands‑on experience with Active Directory, Group Policy, and Microsoft 365
• Networking knowledge required (TCP/IP, DNS, DHCP, VPN, basic routing and switching) — this is a key competency for this role
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail