KYC Operations Lead — Drive Compliance & Efficiency

HSBC Holdings plc; Kraków; On-site; PLN 391,000 - 614,000; Full time

Benefits offered by this job

Recognition awards

Multisport card

Private medical care

Life insurance

Home office set-up reimbursement

Cafeteria platform

Employee assistance program

PPK contributions

Corporate events

CSR initiatives

Nursery discounts

Training support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków invites an experienced AVP KYC Operations Manager to lead the KYC Operations team within GPB KYC Operations. You will drive performance, collaborate across departments, and oversee transformation initiatives to strengthen regulatory compliance and operational efficiency.

The role requires strong leadership, process optimization, and the ability to manage complex stakeholder discussions. A focus on continuous development and risk-aware decision making is essential.

Qualifications

• Demonstrated knowledge of due diligence policies and KYC operations.
• Experience in managing large teams and driving policy implementation.
• Strong communication, analytical and project execution abilities.

Responsibilities

• Lead KYC Operations within the designated area ensuring alignment with regulatory requirements and strategy.
• Strengthen team capability across supported markets and coach leaders in complex discussions with stakeholders.
• Collaborate with Ops Transformation and other teams to simplify processes and deliver efficiency gains.
• Translate business requirements into clear team objectives and ensure consistent execution across areas.
• Provide monthly updates on performance, capacity, volumes, risks and opportunities to stakeholders.
• Support KYC Operations teams through coaching, cross-training and development initiatives.
• Assess operational, financial and customer impact of decisions and plan capacity and contingencies.
• Drive production management, first-step resolution, waste reduction and adherence to control standards.

Skills

Due diligence policies knowledge

Project management

Policy implementation

Strong communication

Analytical skills

Project execution

Job description

HSBC Holdings plc in Kraków invites an experienced AVP KYC Operations Manager to lead the KYC Operations team within GPB KYC Operations. You will drive performance, collaborate across departments, and oversee transformation initiatives to strengthen regulatory compliance and operational efficiency.

The role requires strong leadership, process optimization, and the ability to manage complex stakeholder discussions. A focus on continuous development and risk-aware decision making is essential.