Hybrid AML/KYC Service Delivery Leader

Genpact; Kraków; Hybrid; PLN 205,000 - 268,000; Full time

Job summary

Genpact is hiring a Service Delivery Manager - R&C in Kraków to lead AML/KYC policy work with client banks and compliance teams. The role focuses on regulatory alignment and performing due diligence across remediation projects.

The candidate will engage in transactional analysis, ensure controls are applied, and manage internal/external stakeholder requirements in a professional, client-facing capacity in a hybrid setup.

Qualifications

• Experience in AML/KYC and financial crime investigations.
• Knowledge of regulatory frameworks and client remediation lifecycle.
• Ability to lead cross-functional stakeholder discussions.

Responsibilities

• Partner with client banks' operations and compliance teams on KYC/AML policies.
• Apply due diligence procedures and controls through remediation lifecycle.
• Manage stakeholder requirements and conduct face-to-face client meetings.

Skills

AML Investigations

Banking Capital Markets

Fraud Disputes

Fraud Risk Management

Know Your Customer

Media Monitoring

Screenings

Transaction Monitoring

Education

Bachelors - Economics

Bachelors - Finance

Bachelors - Statistics

Masters - Business Administration

Masters - Risk Management

Job description

Genpact is hiring a Service Delivery Manager - R&C in Kraków to lead AML/KYC policy work with client banks and compliance teams. The role focuses on regulatory alignment and performing due diligence across remediation projects.

The candidate will engage in transactional analysis, ensure controls are applied, and manage internal/external stakeholder requirements in a professional, client-facing capacity in a hybrid setup.