Senior Service Delivery Manager - Financial Crime & Risk

Genpact Ltd.; Kraków; Hybride; PLN 175 000 - 236 000; Plein temps

Résumé du poste

Genpact Ltd. is seeking a Service Delivery Manager for Risk & Compliance (Financial Crime & Risk Management) based in Kraków, Poland. You will partner with client banks to implement KYC/AML policies, ensure regulatory compliance, and act as a subject-matter expert for AML/KYC with strong stakeholder management.

The role demands face-to-face client engagement and a proactive, service-oriented mindset. The position is a fixed-term contract with a hybrid work model, requiring English proficiency

Qualifications

• Bachelors - Economics, Bachelors - Finance, Bachelors - Statistics
• Masters - Business Administration, Masters - Risk Management
• CRISC certification is required (ISACA)

Responsabilités

• Partner with client banks' operations and compliance to conduct KYC & AML per jurisdiction
• Maintain knowledge of AML/KYC regulations and align with client policies
• Act as AML/KYC SME and understand transactional analysis
• Ensure due diligence procedures and controls during client remediation lifecycle
• Confidently manage stakeholders and communicate professionally with clients

Connaissances

AML Investigations

Banking Capital Markets

Fraud Disputes

Fraud Risk Management

Know Your Customer

Media Monitoring

Screenings

Transaction Monitoring

Formation

Bachelor's in Economics

Bachelor's in Finance

Bachelor's in Statistics

MBA

Master's in Risk Management

Description du poste

Genpact Ltd. is seeking a Service Delivery Manager for Risk & Compliance (Financial Crime & Risk Management) based in Kraków, Poland. You will partner with client banks to implement KYC/AML policies, ensure regulatory compliance, and act as a subject-matter expert for AML/KYC with strong stakeholder management.

The role demands face-to-face client engagement and a proactive, service-oriented mindset. The position is a fixed-term contract with a hybrid work model, requiring English proficiency