KYC Operations Senior Associate

JPMorgan Chase & Co.; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Warsaw seeks a KYC Operations Senior Associate to verify and manage client information for KYC/AML compliance. You will use digital platforms to optimize workflows, resolve issues, and maintain data integrity while engaging with stakeholders to drive outcomes.

The role offers growth in financial services and data operations, with exposure to global teams and regulatory requirements. A fast-paced environment provides ongoing development opportunities.

Qualifications

• Proficiency in English (C1 or higher).
• 4+ years of experience in KYC with strong knowledge of global & EMEA regulations.
• Strong prioritization, time management and organizational skills.
• Ability to learn quickly and understand complex procedures and processes.
• Ability to analyze and synthesize documents & data and communicate clearly.
• High attention to detail and commitment to quality in a fast-paced environment.
• Resilient interpersonal skills to partner with internal stakeholders.
• Client-focused mindset with strong controls awareness.
• Proactive and flexible approach to workload and team targets.
• Understanding of the financial industry, especially non-bank financial institutions, funds and trusts.

Responsibilities

• Conducts KYC for new and existing clients in Warsaw with a team of ~35 KYC Officers.
• Collaborates with Front Office, Compliance, Policy and Quality Control to ensure timely due diligence.
• Participates in projects related to process improvements, governance and automation.
• Builds partnerships, identifies challenges and removes roadblocks with internal partners.
• Ensures information to/from clients is accurate, complete and compliant with regulations.
• Coordinates case prioritization, capacity planning, and assignment with partners.
• Keeps up-to-date with process changes and regulatory updates and assesses impact on requests.
• Manages personal workload and escalates key risks/issues to management.
• Identifies and drives process improvements and supports key tech initiatives.

Skills

English proficiency

KYC regulations

Prioritization

Quick learner

Data analysis & synthesis

Attention to detail

Interpersonal skills

Client focus & controls

workloads management

Financial services knowledge

MS Office (Excel)

Tools

MS Excel

Job description

Join our Warsaw KYC Operations team to safeguard client data, collaborate globally, streamline processes, and grow in a fast-paced role.

As a KYC Operations Senior Associate in the KYC Operations team, you will manage and verify client information to support KYC and AML compliance. You'll use digital platforms to optimize workflows, resolve service issues, and maintain the integrity of confidential data. Engaging with stakeholders, you'll facilitate discussions that drive positive outcomes and operational efficiency. This role is ideal for those interested in financial services and data operations, offering growth in a fast-paced environment, and where your expertise will help support the firm's regulatory requirements.

Job responsibilities

• Conducts KYC (Know Your Customer) process for new and existing clients of the Financial Institution Group sector (including adding additional products to KYC existing profiles) with accordance to regulatory standards as part of team of ~35 KYC Officers located in Warsaw
• Cooperates with external clients and various internal teams around the world: Front Office, Compliance, Policy and Quality Control to assure on time completion of due diligence
• Participates in additional projects related to both BAU activities (process improvements, documents governance) and non-BAU (automation, team building activities)
• Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners
• Ensures all information to and from our Clients is accurate, complete and compliant with global and country KYC requirements
• Coordinates case prioritization, capacity planning, and assignment with our business and other internal partners
• Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Proficiency in English (C1 and higher)
• Advanced knowledge of KYC global and EMEA country regulations - 4+ years of experience in KYC
• Strong prioritization, time management and organizational skills
• Ability to learn quickly and understand complex procedures and processes
• Ability to not only analyze documents and data but also synthesize it and communicate in clear way
• Strong attention to detail and commitment to high quality work in the fast-moving environment
• Resilient interpersonal skills, ability to partner with internal stakeholders
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Understanding of the Financial industry, especially Non-Bank Financial Institutions, Funds and Trusts
• Proficiency in MS Office applications, especially MS Outlook and Excel