Key Account Manager Sales Warsaw

Daktela Ltd.; Warszawa; On-site; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Unlimited commission potential

New modern offices

5 weeks of vacation

Hybrid work environment (home office)

Referral bonus

Sick days

Job summary

Daktela Ltd. is hiring a Key Account Manager to drive new business and manage an existing portfolio of customers. You will uncover pain points, run consultative demos, and showcase how Daktela delivers real value in a fast-growing European SaaS environment.

You’ll collaborate with Marketing, Support, and Onboarding teams to maximize customer success while expanding opportunities in a hybrid Warsaw-based role.

Qualifications

• 2+ years in business development or B2B sales (IT consulting, SaaS, Telco, or contact-center solutions).
• Excellent communication and presentation skills.
• Analytical thinking to uncover customer needs.
• Independence, proactivity, and strong follow-through.
• Genuine interest in technology, SaaS, and digital communication.
• Communicative level of English.
• Active use of AI tools.

Responsibilities

• Work with incoming leads and proactively seek new business opportunities.
• Lead discovery calls, identify customer pain points, and show how Daktela delivers value.
• Run consultations and product demos that demonstrate Daktela's uniqueness.
• Represent Daktela at trade shows, events, and conferences.
• Bring customer insights back to the company and influence product development.
• Collaborate with Marketing, Technical Support and Customer Onboarding teams.

Skills

2+ years B2B sales

Excellent communication

Analytical thinking

Independence & proactivity

Interest in tech/SaaS

English proficiency

Active use of AI tools

Job description

At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.

Why Daktela

• Successful and constantly growing global company with plenty of opportunities.
• Great, innovative product.
• Fast-moving and agile environment where you can change things.
• A lot of opportunities to grow.
• Great company culture.
• A fair reward, nice package of benefits and company events and activities.

What you’ll do

As a Key Account Manager, you’ll act as a trusted partner for prospects, uncovering their pain points and showing how Daktela can bring real business value. You’ll also take care of an existing portfolio of customers, working closely with them to help them unlock even more value from Daktela.

You will:

• Work with incoming leads while also proactively seeking new business opportunities.
• Lead discovery calls, identify customer pain points, and show how Daktela can deliver real business value.
• Run consultations and product demos that clearly demonstrate what makes Daktela unique.
• Represent Daktela at trade shows, events, and conferences.
• Bring customer insights back to the company and influence product development — we are a product-first company.
• You’ll work with our Marketing, Technical Support and Customer Onboarding teams to support your deals.

Your experience and skills

• At least 2 years of experience in business development or B2B sales (ideally in IT consulting, SaaS, Telco, or contact-center solutions).
• Excellent communication and presentation skills, with the ability to adapt to different audiences.
• Analytical thinking and the ability to ask the right questions to uncover real customer needs.
• Independence, proactivity, and strong follow-through.
• Genuine interest in technology, SaaS, and digital communication.
• Communicative level of English.
• Active use of AI tools.

What makes this role exciting

• You’ll work with a modern SaaS product that customers genuinely use and appreciate, giving you real confidence in what you sell.
• You’ll be backed by a strong brand trusted by well-known customers.
• You’ll work in a rapidly growing market with huge growth potential.

What we offer

• Unlimited commission potential
• New modern offices
• 5 weeks of vacation
• Hybrid work environment (home office)
• Referral bonus
• Sick days