Junior P2P Specialist (with Dutch)

Capgemini; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Medical care

Private life insurance

Multisport card

Capgemini Helpline for wellbeing

Educational podcast Lets talk about we

Job summary

Capgemini Polska in Kraków is seeking a Junior Problem Resolution Specialist to handle operational issues and support process-related queries. You will analyze cases, identify root causes, and coordinate resolutions to ensure high-quality service for clients.

We value strong Dutch and English skills, attention to detail, and the ability to work in a fast-paced, collaborative environment. The role offers a hybrid work model with opportunities for growth and learning through internal platforms and

Qualifications

• Fluent Dutch (min. B2/C1) and good English skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.

Responsibilities

• Investigate and resolve process- and transaction-related issues.
• Analyze incoming requests and identify root causes of problems.
• Ensure timely completion of activities in accordance with SLA targets.
• Follow established procedures and operational guidelines.
• Cooperate with internal stakeholders to resolve complex cases.
• Escalate issues where necessary and monitor their resolution.
• Support process improvement initiatives and knowledge sharing.
• Maintain accurate documentation and reporting.

Skills

Dutch (B2/C1)

English proficiency

Analytical skills

Problem solving

Attention to detail

Time management

Communication skills

Customer service experience

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Junior Problem Resolution Specialist, you will be responsible for handling operational issues and supporting the resolution of process-related queries in line with established procedures and SLA targets. You will analyze incoming cases, identify root causes, coordinate resolutions, and contribute to continuous process improvements while ensuring high-quality service delivery for our clients.

Your tasks

• Investigate and resolve process- and transaction-related issues.
• Analyze incoming requests and identify root causes of problems.
• Ensure timely completion of activities in accordance with SLA targets.
• Follow established procedures and operational guidelines.
• Cooperate with internal stakeholders to resolve complex cases.
• Escalate issues where necessary and monitor their resolution.
• Support process improvement initiatives and knowledge sharing.
• Maintain accurate documentation and reporting.

Your profile

• Fluent Dutch (min. B2/C1) and good English skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.
• Client-focused mindset and effective communication skills.
• Ability to work in a fast-paced environment.
• Collaborative approach and willingness to support team members.
• Good organizational and time management skills.
• Experience in customer service, operations, or process support will be an advantage.

What You'll Love About Working Here

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let’s talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair).
• Award-Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2024" - in the audit our stable and supportive work environment scored 100%.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com