Junior P2P Specialist — Hybrid & Process Improvement

Capgemini; Katowice; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working model

Private medical care with Medicover

Training & certifications on NEXT, UdP

Job summary

Capgemini Polska is seeking a Swedish- and English-speaking analyst to support the resolution of operational and process-related issues within an international environment. You will investigate cases, analyze root causes, and coordinate solutions ensuring quality service delivery and adherence to SLAs.

You will collaborate with internal stakeholders, maintain documentation, and contribute to continuous process improvements.

Qualifications

• Fluent Swedish and English at B2/C1 level.
• Strong analytical and problem-solving abilities.
• High attention to detail and prioritization.
• Client-focused mindset with effective communication.
• Ability to work efficiently in a fast-paced environment.
• Collaborative approach and willingness to support team members.
• Good organizational and time management skills.
• Experience in customer service, operations, or process support is a plus.

Responsibilities

• Investigate and resolve process- and transaction-related issues.
• Analyze incoming requests and identify root causes of problems.
• Ensure timely completion of activities in line with SLA targets.
• Follow established procedures and operational guidelines.
• Cooperate with internal stakeholders to resolve complex cases.
• Escalate issues when required and monitor resolution progress.
• Support process improvement initiatives and knowledge sharing.
• Maintain accurate documentation and reporting.

Skills

Swedish proficiency (B2/C1)

English proficiency (B2/C1)

Job description

Capgemini Polska is seeking a Swedish- and English-speaking analyst to support the resolution of operational and process-related issues within an international environment. You will investigate cases, analyze root causes, and coordinate solutions ensuring quality service delivery and adherence to SLAs.

You will collaborate with internal stakeholders, maintain documentation, and contribute to continuous process improvements.