IT Analyst with German

HCLTech; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

HCLTech is seeking a Helpdesk professional in Kraków to diagnose and resolve hardware, software, and network issues for end users.

The role requires strong German (C1) and English (B2) communications, Windows OS experience, and readiness to work in shifts including holidays. You will coordinate with vendors and internal teams to deliver effective support and knowledge sharing.

Qualifications

• Experience with Windows Operating systems.
• Strong Communication skills (Verbal & Written) in German (C1) and English (B2).
• Familiarity with Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance).
• Knowledge of Lync and OCS.
• MS Office Suite proficiency.

Responsibilities

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
• Resolve or route incidents and requests to appropriate teams.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Document and manage problems and work requests in the Call Tracking System.
• Work with helpdesk peers on training and process improvements.
• Troubleshoot mobile devices (AirWatch/Mobile Iron/Blackberry/Good for Enterprise a plus).
• Be willing to work in different shifts and national holidays as required by Operations.

Skills

German (C1)

English (B2)

Windows OS experience

Strong communication

Team collaboration

Tools

Remote desktop tools

Lync/OCS

Job description

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

• Contract type: Employment
• Work Shift: 16x5

Responsibilities:

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
• Resolve or Route incidents and requests to appropriate teams
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
• Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
• Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
• Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
• Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
• Willing to work in different shifts and national holidays as required by Operations.

Technical Requirements:

• Experience with Windows Operating systems
• Strong Communication skills (Verbal & Written) in German (C1) and English (B2)
• Clients: Windows8, Windows7, Windows 10
• Servers: Windows 2008, Windows 2003, Windows 2000
• Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
• Knowledge of Lync and OCS
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• Anti-virus and firewall software
• PC Hardware knowledge - Desktop, Laptop, Peripheral devices (printers, scanners)
• Mobile devices and OS (iOS/Android/Windows)