Junior IT Infra Support — Hybrid, Training & Mentoring

Capgemini; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Medicover medical care

Private life insurance

Capgemini Helpline for wellbeing

Job summary

Capgemini Polska is seeking an IT Support professional to help operate and maintain customer infrastructure within an international environment. You will manage communication, handle tickets, monitor systems, and contribute to service improvements.

The role offers a hybrid work model, exposure to cloud technologies, and opportunities for career development in IT service management and infrastructure operations.

Qualifications

• Experience in IT Support, Service Desk, or Infrastructure Support roles.
• Knowledge of ticketing systems and customer communication processes.
• Familiarity with infrastructure monitoring tools, alert handling, and basic incident analysis.
• Understanding of ITIL practices, including incident and service request management.
• Basic knowledge of cloud platforms such as Azure, AWS, STACKIT, or willingness to learn.
• Strong organizational skills and ability to manage competing priorities.
• Familiarity with Windows, Linux, or Unix operating systems.
• Fluent German language skills at B2 level or higher.

Responsibilities

• Support maintenance and operation of customer infrastructure and services.
• Perform daily operational activities to ensure service stability and availability.
• Handle customer requests and incidents through a ticketing system.
• Coordinate assigned activities according to agreed service levels.
• Monitor infrastructure using dedicated monitoring tools and analyze alerts.
• Escalate incidents and operational issues when necessary.
• Work with operational tools, cloud platforms, and command-line environments.
• Contribute to process improvements, monitoring enhancements, and automation initiatives.

Skills

IT Support experience

Ticketing systems

Monitoring tools

ITIL practices

Cloud platforms (Azure/AWS/STACKIT)

Windows/Linux/Unix

Job description

Capgemini Polska is seeking an IT Support professional to help operate and maintain customer infrastructure within an international environment. You will manage communication, handle tickets, monitor systems, and contribute to service improvements.

The role offers a hybrid work model, exposure to cloud technologies, and opportunities for career development in IT service management and infrastructure operations.