Junior Infrastructure Support Engineer (with German)

Capgemini; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Medicover medical care

Private life insurance

Capgemini Helpline for wellbeing

Job summary

Capgemini Polska is seeking an IT Support professional to help operate and maintain customer infrastructure within an international environment. You will manage communication, handle tickets, monitor systems, and contribute to service improvements.

The role offers a hybrid work model, exposure to cloud technologies, and opportunities for career development in IT service management and infrastructure operations.

Qualifications

• Experience in IT Support, Service Desk, or Infrastructure Support roles.
• Knowledge of ticketing systems and customer communication processes.
• Familiarity with infrastructure monitoring tools, alert handling, and basic incident analysis.
• Understanding of ITIL practices, including incident and service request management.
• Basic knowledge of cloud platforms such as Azure, AWS, STACKIT, or willingness to learn.
• Strong organizational skills and ability to manage competing priorities.
• Familiarity with Windows, Linux, or Unix operating systems.
• Fluent German language skills at B2 level or higher.

Responsibilities

• Support maintenance and operation of customer infrastructure and services.
• Perform daily operational activities to ensure service stability and availability.
• Handle customer requests and incidents through a ticketing system.
• Coordinate assigned activities according to agreed service levels.
• Monitor infrastructure using dedicated monitoring tools and analyze alerts.
• Escalate incidents and operational issues when necessary.
• Work with operational tools, cloud platforms, and command-line environments.
• Contribute to process improvements, monitoring enhancements, and automation initiatives.

Skills

IT Support experience

Ticketing systems

Monitoring tools

ITIL practices

Cloud platforms (Azure/AWS/STACKIT)

Windows/Linux/Unix

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

In this role, you will support the operation and maintenance of customer infrastructure while working closely with engineers and consultants in an international environment.

You will help manage customer communication, coordinate requests through ticketing systems, monitor infrastructure health, and contribute to maintaining highly available services. This is an excellent opportunity for candidates with experience in IT Support who want to develop their career in infrastructure operations, cloud technologies, and IT service management.

Your tasks

• Support maintenance and operation of customer infrastructure and services.
• Perform daily operational activities to ensure service stability and availability.
• Handle customer requests and incidents through a ticketing system.
• Coordinate assigned activities according to agreed service levels.
• Monitor infrastructure using dedicated monitoring tools and analyze alerts.
• Escalate incidents and operational issues when necessary.
• Work with operational tools, cloud platforms, and command-line environments.
• Contribute to process improvements, monitoring enhancements, and automation initiatives.

Your profile

• Experience in IT Support, Service Desk, or Infrastructure Support roles.
• Knowledge of ticketing systems and customer communication processes.
• Familiarity with infrastructure monitoring tools, alert handling, and basic incident analysis.
• Understanding of ITIL practices, including incident and service request management.
• Basic knowledge of cloud platforms such as Azure, AWS, STACKIT, or willingness to learn.
• Strong organizational skills and ability to manage competing priorities.
• Familiarity with Windows, Linux, or Unix operating systems.
• Fluent German language skills at B2 level or higher.

What You'll Love About Working Here

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com