Junior IT HelpDesk and Travel Coordinator

Xebia Group; Wrocław; On-site; PLN 42,000 - 54,000; Full time

Job summary

Xebia Group in Poland is seeking a Junior IT HelpDesk and Travel Coordinator to join our onsite team in Wrocław. The role blends day-to-day IT support for local users with administrative duties for business travel and expense documentation.

You will support conference rooms, diagnose basic hardware issues, manage IT inventory, and coordinate domestic and international travel, while communicating with internal teams and vendors in English.

Qualifications

• Experience in IT support or office administration
• Knowledge of hardware, peripherals, and networks
• Ability to diagnose basic technical issues
• Familiarity with video conferencing equipment
• Strong organizational skills and multitasking
• Attention to documents and expenses
• Good English communication
• Willingness to work onsite

Responsibilities

• Provide first-line technical support to local users.
• Ensure operation of conference rooms and video conferencing equipment.
• Diagnose and resolve basic hardware and meeting room issues.
• Support the implementation of new technical solutions in the office.
• Maintain inventory of small IT equipment.
• Coordinate purchases of IT equipment and supplies.
• Perform minor hardware repairs.
• Monitor IT equipment and local network.
• Organize domestic and international business travel.
• Verify travel expenses and documentation.
• Ensure flow and organization of travel and admin documents.
• Respond to urgent requests.
• Collaborate with internal teams and external vendors in English.

Skills

IT support

Office administration

Travel coordination

Video conferencing

Diagnostics

Organizational skills

Documentation

Communication

Independence

Proactive

Tools

Video conferencing tools

IT ticketing tools

Travel booking systems

Expense management systems

MS Office

Job description

Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions.

We specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture.

In the CEE region, we’re a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as Millennium, ING, Play, Edenred, Arabian Drilling, FedEx, Leroy Merlin, Truecaller, Volotea, Schmitz Cargobull, and many, many more.

We are looking for a Junior IT HelpDesk and Travel Coordinator to join our team in an onsite role. You will combine day-to-day technical support for local users and office infrastructure with administrative responsibilities related to business travel and documentation.

You will:

• provide first-line technical support to local users, including troubleshooting hardware, peripherals, and basic network-related issues,
• ensure the proper operation of conference rooms and video conferencing equipment,
• diagnose and resolve basic technical issues with computers, peripherals, and meeting room equipment,
• support the implementation of new technical solutions in the office,
• maintain and organize inventory of small IT equipment, such as mice, headsets, and other peripherals,
• coordinate purchases of small IT equipment and office-related technical supplies,
• perform minor hardware and service repairs,
• monitor the proper operation of IT equipment and local network infrastructure,
• organize domestic and international business travel, including bookings and related arrangements,
• verify the accuracy of business travel expenses and supporting documentation,
• ensure the proper flow, completeness, and organization of documents related to travel and office administration,
• respond to urgent and unexpected technical or administrative requests,
• cooperate with internal teams and external vendors in English.

Your profile:

• previous experience in IT technical support, office administration, business travel coordination, or a similar role,
• basic knowledge of computer hardware, peripherals, and network infrastructure,
• ability to diagnose and resolve basic technical issues independently,
• practical experience with video conferencing tools and conference room equipment,
• very good organizational skills and the ability to manage multiple tasks simultaneously,
• accuracy and attention to detail when working with documents, invoices, and expense reports,
• ability to respond effectively to urgent and unexpected situations,
• good communication skills, independence, and a proactive approach,
• good knowledge of Microsoft Office,
• good command of English, enabling communication with international vendors and coordination of international business travel,
• willingness to work onsite,
• familiarity with travel booking systems, IT ticketing tools, or business expense management systems will be a plus.

Recruitment Process:

CV review – HR call – Manager Interview – Decision