Junior IT Field Service — On-Site in Kraków

TechnipFMC plc; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

TechnipFMC in Krakow is seeking a Junior IT Field Service Support to join our Krakow Engineering Center. You will provide hardware and software support to users, maintain SLAs for incidents and requests, and manage local IT inventory using the IDS asset tool (ServiceNow).

This role is based in Kraków and requires office presence. You will work with IT teams across the data center and network infrastructure to ensure timely, high-quality service and smooth IT equipment moves.

Qualifications

• Bachelor’s degree in IT or 2+ years of relevant experience.
• Experience with computer imaging technologies.
• Experience with Microsoft tools, Windows 10 and O365.
• Good command of English (minimum B2).
• Nice to have ITIL knowledge.

Responsibilities

• Install, configure, troubleshoot and maintain PCs, peripherals, and end-user devices.
• Monitor and handle tickets, ensuring SLA adherence.
• Act as IDS POC for end users and instruct on hardware/software issues.
• Assist Server, Storage, Backup, Network equipment and IT endpoints.
• Collaborate with IDS Data Center and Network Infrastructure teams.
• Manage and report local IT inventory in the asset tool.
• Provide professional, customer-focused service aligned with SLAs and best practices.
• Assist with office moves and IT equipment setup.
• Perform other IT support tasks for local and regional locations.

Skills

English proficiency

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Windows 10

O365

Job description

TechnipFMC in Krakow is seeking a Junior IT Field Service Support to join our Krakow Engineering Center. You will provide hardware and software support to users, maintain SLAs for incidents and requests, and manage local IT inventory using the IDS asset tool (ServiceNow).

This role is based in Kraków and requires office presence. You will work with IT teams across the data center and network infrastructure to ensure timely, high-quality service and smooth IT equipment moves.