Junior IT Field Service Support

TechnipFMC; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

TechnipFMC in Krakow is seeking a Junior IT Field Service Support to join our Krakow Engineering Center. You will provide hardware and software support to users, maintain SLAs for incidents and requests, and manage local IT inventory using the IDS asset tool (ServiceNow).

This role is based in Kraków and requires office presence. You will work with IT teams across the data center and network infrastructure to ensure timely, high-quality service and smooth IT equipment moves.

Qualifications

• Bachelor’s degree in IT or 2+ years of relevant experience.
• Experience with computer imaging technologies.
• Experience with Microsoft tools, Windows 10 and O365.
• Good command of English (minimum B2).
• Nice to have ITIL knowledge.

Responsibilities

• Install, configure, troubleshoot and maintain PCs, peripherals, and end-user devices.
• Monitor and handle tickets, ensuring SLA adherence.
• Act as IDS POC for end users and instruct on hardware/software issues.
• Assist Server, Storage, Backup, Network equipment and IT endpoints.
• Collaborate with IDS Data Center and Network Infrastructure teams.
• Manage and report local IT inventory in the asset tool.
• Provide professional, customer-focused service aligned with SLAs and best practices.
• Assist with office moves and IT equipment setup.
• Perform other IT support tasks for local and regional locations.

Skills

English proficiency

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Windows 10

O365

Job description

Select how often (in days) to receive an alert:

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

We are looking for a motivated Junior IT Field Service Support to join our growing Team in Krakow Engineering Center. In your role, you will be responsible for providing support regarding hardware and software requests to users in Krakow site. Maintain the SLAs for IDS Incidents and Requests, by delivering high level of quality to TechnipFMC users and VIP’s following the IDS global processes. Manage local stockroom ensuring all IDS end user assets are recurrently updated in the IDS asset tool (ServiceNow). Also raising tickets in order to replace the stock devices, avoiding business impact due to the lack of IDS equipment.

This role is based in Kraków and requires office presence.

Job Description

• Installing, configuring, troubleshooting and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment.
• Ticket monitoring and handling, ensuring the delivery of requests and incident support within the agreed SLA
• Acting as an IDS POC for end users, consulting and instructing users on hardware and software questions/issues
• Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
• Collaborating with other IDS Data Center and Network Infrastructure teams
• Managing and reporting local IT inventory
• Deliver a professional, customer focused and high performing service in line with agreed service levels and Best Practices
• Aiding with office moves (moving and set-up of IT equipment)
• Performing all other necessary tasks related to IT support of the local and regionally supported locations

Requirements

Must have:

• Bachelor’s Degree in Information Technology related field or 2+ years of relevant work experience.
• Experience with computer imaging technologies
• Experience in Microsoft tools, especially Windows 10 and O365
• Experience working in an operational environment and interaction with other IT areas
• Experience working with an IT ticketing solution (Service Manager, SNOW preferred)
• Very good command of English (min. B2)

Nice to have:

• Experience of ITIL methodology or structured IT best practice framework, handling Incident, change and problem managements

We offer:

• An informal and stimulating work environment with a high professional standard
• Demanding and enjoyable work in an international team
• Challenges and good possibilities for personal development
• Competitive salary and a package of benefit
  Please note that this is a role requiring presence in the Krakow office 5 days per week.

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

Follow us on LinkedIn for company updates