IT Service Desk Specialist - Flexible Work Options

Hitachi, Ltd.; Kraków; Hybride; PLN 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Résumé du poste

Hitachi, Ltd. is seeking an IT Service Desk Specialist in Kraków to provide first-line technical support for employees. You will handle hardware, software, and network issues, log requests, and maintain knowledge base documentation.

The role involves onboarding/offboarding support and user education on IT best practices. Ideal candidates have 1–3 years in IT support, solid Windows/MS Office skills, and familiarity with TCP/IP, DNS, and VPN.

Qualifications

• Assoc. degree in IT or related field required; Bachelor's preferred.
• 1–3 years in IT service desk or tech support.
• Strong knowledge of Windows OS, MS Office, and common business apps.
• Familiarity with TCP/IP, DNS, and VPN.
• Experience with ITSM tools like ServiceNow or Jira Service Management.
• Excellent written and verbal communication; customer-focused.

Responsabilités

• Provide first-level technical support via phone, email, and chat.
• Log, categorize, prioritize, and track requests in the ITSM system.
• Resolve common IT issues (password resets, software installs, connectivity).
• Escalate complex issues to second-level support and follow up with users.

Connaissances

Windows OS

Microsoft Office

TCP/IP

DNS

VPN

ServiceNow

Jira Service Management

Customer support

Communication

Formation

Associate's degree in IT

Bachelor's degree preferred

Outils

Remote support tools

ITSM tooling

Description du poste

Hitachi, Ltd. is seeking an IT Service Desk Specialist in Kraków to provide first-line technical support for employees. You will handle hardware, software, and network issues, log requests, and maintain knowledge base documentation.

The role involves onboarding/offboarding support and user education on IT best practices. Ideal candidates have 1–3 years in IT support, solid Windows/MS Office skills, and familiarity with TCP/IP, DNS, and VPN.