Junior HR Services Assistant with Italian

QVC; Kraków; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Private medical care

Life Insurance

Multisport platform

Eye-care reimbursement

Performance bonus

Referral bonus

Extra annual leave

Mental health support

Free parking

Job summary

QVC Group is hiring a Junior HR Services Assistant with Italian in Kraków. The role supports HR policies, benefits and payroll inquiries, and guides team members through HR systems and processes.

The position requires on-site presence in Kraków 3–5 days per month with hybrid work options. You’ll handle HR service requests, data entry in Workday, and contribute to Knowledge base updates. Fluency in English and Italian is essential.

Qualifications

• Fluent English and Italian (C1 level minimum).
• Readiness to develop within the field of HR.

Responsibilities

• Deliver HR Service support to managers and Team Members.
• Provide information and resolution to calls and emails in a timely, courteous, and professional manner.
• Perform HR data entry into Workday and resolve ServiceNow tickets.
• Maintain documentation and current knowledge of People policies and procedures; create process maps where applicable.
• Perform duties as assigned by the Manager.

Skills

English (C1)

Italian (C1)

Customer service mindset

Communication skills

Teamwork

Multitasking

Independence

MS Office

Tools

Workday

Case Management software

Job description

Junior HR Services Assistant with Italian

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

HR Services Team Members are first point-of-contact for our team members' questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc.

You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics.

Where You'll Work

• This role is hybrid and requires on-site presence at our office on Wielicka 30 in Kraków 3 to 5 times per month (onsite days are predetermined and standard across the company).

What You'll Do

• Deliver HR Service support to managers and Team Members
• Provide information and resolution to issues about calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
• Perform HR data entry into Workday and resolve ServiceNow tickets
• Take initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
• Perform duties as assigned by the Manager

What You'll Bring

• Fluent English and Italian (C1 level minimum)
• Readiness to develop within the field of HR
• Customer service mindset and a proactive way of working to service the customers in a “can do” attitude
• Excellent communication skills, ability to operate in an international, matrix organization and a consumer-oriented attitude
• Ability to work independently and as a team member
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Experience in working in HR systems such as Workday and a strong working knowledge of MS Office (not required but would be a strong asset)
• Experience using Case Management software (not required but would be a strong asset)

What We Offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking for employees

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.