Junior HR Direct Specialist with German (HR First Line Support)

Boehringer Ingelheim GmbH; Wrocław; On-site; PLN 52,000 - 68,000; Full time

Job summary

Boehringer Ingelheim GmbH in Wroclaw seeks a Junior HR Direct Specialist with German to join the expanding HR Direct team. The role handles incoming HR inquiries and provides user support for HR systems with a focus on employee experience and high-quality service.

Ideal candidates have 1 year of HR-support experience, strong German (B2/C1) and English (B2), and a completed higher education in HR or related fields. Familiarity with HR systems like SuccessFactors is a plus.

Qualifications

• Fluent in German (min. B2/C1) and English (min. B2).
• Around 1 year of professional experience in supporting customers or employees with HR-related queries.
• Higher education preferably in HR or related fields.

Responsibilities

• Be the First Point of Contact for HR inquiries via email and phone.
• Advise employees and HR interfaces with clear, customer-focused communication.
• Process ownership: administer HR processes, ensuring regulatory compliance.
• Collaborate with HRBPs and other HR functions to optimize services.
• Contribute to knowledge base and internal training for the HR Direct team.
• Support competence centers and share updates, training and expertise.
• Help track service quality against targets and drive continuous improvement.

Skills

German language (B2/C1)

English language (B2)

HR systems support

Customer inquiries handling

Communication skills

Education

Higher education in HR

Tools

SuccessFactors

SAP HCM

MS Office

ServiceNow

OpenText

Job description

Junior HR Direct Specialist with German (HR First Line Support)

The position

Our company is on an exciting growth journey, rapidly expanding our teams and taking on innovative projects to elevate our HR services. We’re building a larger and stronger HR Direct team! This role is open due to our dynamic expansion and the creation of new opportunities within our GBS Center. As we expand our global footprint and take on ambitious HR projects we need passionate individuals like you to help shape it!

Tasks & responsibilities

• Be the First Point of Contact:As an HRDirectJuniorSpecialist, you are responsible for independently handling all incoming inquiries related to general/specific HR topics as well as providing user support for HR systems.
• Drive Employee Experience:With your communicative skills in German and English, along with your professional and social competence, you ensure a positive customer experience when advising employees, HR interfaces, and other internal and external customers on HR-related topics, even those of high complexity—primarily via email and telephone.
• Process Ownership: Manage and administer HR processes, ensuring compliance with internal and external regulations.
• Collaborate & Innovate: Work with HRBPs, other HR functions, and external stakeholders to optimize processes and contribute to projects that enhance service quality.
• Build Knowledge:Help to maintain and expand our internal and external knowledge base to support team efficiency.
• Participate insomeCompetence Centers:Participate in some of ourkey areas(e.g., Recruiting) andhelp toprovide updates, training, and expertise to the HR Direct team.
• Measure Success: Work in an environment where service quality is tracked through clear targets, ensuring continuous improvement.

About our future employee

You should speak German (min. B2/C1 level) and English (min. B2 level) fluently and have approximately 1 year of professional experience in supporting customers or employees with HR-related queries. If you demonstrate a willingness to learn on the job, we are also open to candidates from other areas.

Additionally, we are looking for:

• Confident demeanor and well-developed communication skills, both written and verbal, in German and English.
• Completed higher education preferably in HR field or related areas.
• Demonstrated strong empathy, teamwork skills, and a reliable, service-oriented work approach.
• Positive approach with ability to come up with ideas in our Speak-Up culture and participate in process optimization.
• Proven ability to understand complex issues and processes, as well as independently work and prioritize within the assigned area.
• Preferably working experience with SuccessFactors, SAP HCM, MS Office, ServiceNow and OpenText.
• A background in HR projects is considered as an advantage.