Junior HR Direct Specialist with German (HR First Line Support)

Boehringer Ingelheim; Wrocław; On-site; PLN 60,000 - 80,000; Full time

Job summary

Boehringer Ingelheim in Wrocław is seeking a proactive HR Direct Junior Specialist to join our growing HR Direct team. You will handle incoming inquiries about HR topics, support HR systems, and deliver excellent employee service by email and phone.

Fluency in German (B2/C1) and English (B2) and about 1 year of relevant experience are required. You will collaborate with HRBPs and other HR functions to improve processes and service quality.

Qualifications

• Fluency in German and English at required levels.
• About 1 year of professional experience in supporting customers or employees with HR-related queries.
• Completed higher education preferably in HR field or related areas.
• Demonstrated empathy, teamwork, and service-oriented approach.
• Experience with HR systems like SuccessFactors, SAP HCM, ServiceNow or OpenText.

Responsibilities

• Be the First Point of Contact for general HR inquiries and provide user support for HR systems.
• Assist in delivering a positive employee experience via email and phone in German and English.
• Process ownership: support HR processes and ensure compliance with internal and external regulations.
• Collaborate with HRBPs and other HR functions to optimize processes and improve service quality.
• Contribute to maintaining and expanding our knowledge base for team efficiency.
• Participate in competence centers and share updates, training, and expertise.
• Monitor service quality and help drive continuous improvement.

Skills

German B2/C1

English B2

Strong communication

Education

Bachelor's degree in HR or related field

Tools

SuccessFactors

SAP HCM

MS Office

ServiceNow

OpenText

Job description

The position

Our company is on an exciting growth journey, rapidly expanding our teams and taking on innovative projects to elevate our HR services.

The position

Our company is on an exciting growth journey, rapidly expanding our teams and taking on innovative projects to elevate our HR services. We’re building a larger and stronger HR Direct team! This role is open due to our dynamic expansion and the creation of new opportunities within our GBS Center. As we expand our global footprint and take on ambitious HR projects we need passionate individuals like you to help shape it!

Tasks & Responsibilities

• Be the First Point of Contact: As an HR Direct Junior Specialist, you are responsible for independently handling all incoming inquiries related to general/specific HR topics as well as providing user support for HR systems.
• Drive Employee Experience: With your communicative skills in German and English, along with your professional and social competence, you ensure a positive customer experience when advising employees, HR interfaces, and other internal and external customers on HR-related topics, even those of high complexity—primarily via email and telephone.
• Process Ownership: Manage and administer HR processes, ensuring compliance with internal and external regulations.
• Collaborate & Innovate: Work with HRBPs, other HR functions, and external stakeholders to optimize processes and contribute to projects that enhance service quality.
• Build Knowledge: Help to maintain and expand our internal and external knowledge base to support team efficiency.
• Participate in some Competence Centers: Participate in some of our key areas (e.g., Recruiting) and help to provide updates, training, and expertise to the HR Direct team.
• Measure Success: Work in an environment where service quality is tracked through clear targets, ensuring continuous improvement.

About our future employee

You should speak German (min. B2/C1 level) and English (min. B2 level) fluently and have approximately 1 year of professional experience in supporting customers or employees with HR-related queries.

If you demonstrate a willingness to learn on the job, we are also open to candidates from other areas.

Additionally, we are looking for:

• Confident demeanor and well-developed communication skills, both written and verbal, in German and English.
• Completed higher education preferably in HR field or related areas
• Demonstrated strong empathy, teamwork skills, and a reliable, service-oriented work approach.
• Positive approach with ability to come up with ideas in our Speak‑Up culture and participate in process optimization
• Proven ability to understand complex issues and processes, as well as independently work and prioritize within the assigned area.
• Preferably working experience with SuccessFactors, SAP HCM, MS Office, ServiceNow and OpenText
• A background in HR projects is considered as an advantage

Our Company

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com